CarMax is a popular used car dealership known for its wide selection of vehicles and hassle-free buying and selling experience. With locations across the country, including in Cincinnati, Ohio, CarMax offers customers a convenient way to find the perfect used car, truck, or SUV. The reviews highlight the positive experiences customers have had with CarMax. Many praise the smooth and efficient transaction process, from getting a quote online to the in-person appraisal and purchase. Customers appreciate the transparency and lack of haggling, as well as the option to sell their car even if they don't buy from CarMax. One customer had a particularly positive experience with their sales representative, Lou Graves, who was described as honest, professional, and caring. The customer appreciated Lou's communication and efforts to ensure their goal was met. Overall, CarMax is praised for its customer-focused approach, making the car buying and selling process easy and stress-free. Customers can browse a large inventory, get pre-qualified, and even have cars shipped to their nearest location if the desired vehicle is not available locally.
CarMax was great. Very professional. Streamlined process.I think they gave us a very fair price!
March 2025
Received a quote online. Made an appt. Arrived an hour early. They appraised the car right away. Under 20 minutes. Offered me the original quote amount. I was literally in and out the door with a check within an hour. Surprisingly a very smooth easy transaction.
March 2025
Great customer service! Also like the help with the electronics. I am interested in a slightly used Cadillac in white or some muted color but NOT BLACK. Low millage. Interior light! No smoked windows.
