CITY GEAR receives positive reviews for its friendly and helpful staff, especially at the Colerain Avenue location. Customers praise the attentive and professional service from employees like Jade, Malcom, and Justin, who go out of their way to assist with large orders and help customers find the right products. The store is known for its great selection and welcoming atmosphere, with staff members greeting customers promptly and providing excellent customer service. In contrast, some other locations, such as the College Hill store, were described as rude and unhelpful. Overall, CITY GEAR is appreciated for its helpful staff and good shopping experience.
Very pleased, helped with shoe I wanted an found it left out Happy!
June 2024
Remarkable customer service from both Jade and Malcom. They were attentive, helpful, and professional. I applaud their service and hope other locations reflect this standard as well.
May 2024
Colerain ave. 6103 was great. They greeted me when I walked in and was very helpful. The staff as a whole was excellent, and the customer service was the best.
