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April 2024 by Diane A
??? DO NOT APPLY TO WORK HERE. This store is run by a micromanaging control freak who does not respect associates AT ALL. Crate & Barrel Holdings was made well aware of their behavior and STANDS BY IT. It is not just this store that has issues, it is the WHOLE company. HR straight up ignored pleas for help from associates when dealing with targeting & disparaging comments from management. Also, the product is cheap. If you can afford to shop here, buy from real quality furniture manufacturers like CR Laine, Sherril, and Taylor King. Would give -5 stars if I could. ?In response to the response- yes it was my personal experience ✨and✨ other’s personal experience. My personal experience was NOT an isolated incident. I already went to HR and they did nothing, why would I contact them again? I am done with that place, just wanted to warn others not to join such a toxic and hostile work environment/company. Stay far far away.
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April 2024 by pedram salajegheh
Good verity of goods and nice staff. The quality of service was excellent.
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January 2024 by Julia Rardin
crate & barrel is the perfect example of pretending to be luxury & charging luxury prices. we haven’t even had our towels for 6 months & they’re already shredding at the seams. the towels we had before we bought these are 10 years old & only this year started shredding at the seams. we also bought a $5k couch that has absolutely no sustainability. do not buy from any crate & barrel.
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January 2024 by Jasmine Westbrook
David is your gem! He really made the shopping experience amazing. Thank you!
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November 2023 by Amy Geneva
I purchased a lamp with in-store pickup from C&B, despite it being a 50min drive. The lamp base arrived without the shade, pickup/return trip #1. The shade showed up over a month later, pickup/return trip #2. I arrived home and the shade was damaged inside the box. They had me repurchase the shade to get in 5-7 days and now I get to make pickup/return trip #3. Don't pickup in store and be aware lamps come in multiple shipments.
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November 2023 by Daytons1blonderealtor
I only give it 4 stars because I spend too much money when I go in there ?. I worked with Pamela on a furniture order, she is wonderful to work with.
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October 2023 by Jonathan M.
Customer service , sale associates, and store manager Meghan were rude, unprofessional, unhelpful, misinformed, no time to listen nor provide any solutions, condescending, loud, and just awful humans. Never ever again! If we could check -4 stars we would. Recommend not stepping a foot in this store. Self entitled. After this expletive I'd rather go to a rural Walmart, believe it or not C&B's bathrooms suck too.
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August 2023 by Robert W.
I still think the store would work with a customer for something that didn't work a couple of weeks after purchase. If this was Amazon, they'd accept the returns. Next time I'll look in the store, but then buy online because of the better support.
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August 2023 by Robert Wasik
Even though they say 90 day return policy except for furniture items, that's really note true. If you buy an appliance there, you cannot return/exchange at the store. They said you must contact the manufacturer for all returns.If there are certain items, than it should be identified on the receipt that there is no return for these items to make it clear. I had my item less than 30 days.Make you before buying anything you ask if your specific item is returnable.
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August 2023 by Brendan Morrissey
Garrett the assistant manager of operations is always a joy to work with. Even years ago when he was new to the company, he was extremely attentive, knowledgeable, helpful and kind. He is hands down the best possible ambassador to your brand.
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July 2023 by Chris Harris - eXp Realty
Love shopping here! Very happy with my new dining room furniture!
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June 2023 by Krishna Gannamraj
Spent 45 minutes looking for multiple pieces of furniture for our house. Not once did someone ask if we needed any help.
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June 2023 by ChefLaurent DE
Crate and Barrel is a home furnishings and housewares retailer based in the United States. The company was founded in 1962 in Chicago and has since grown to operate over 100 stores in the United States and Canada, as well as an online store.Crate and Barrel offers a wide range of products for the home, including furniture, bedding, lighting, rugs, and decor. The company is known for its modern and contemporary style, with many of its products featuring clean lines and simple designs.One of the unique features of Crate and Barrel is its emphasis on quality and sustainability. The company sources many of its products from environmentally responsible manufacturers and uses eco-friendly materials whenever possible.Crate and Barrel also offers a range of services to its customers, including design consultations, wedding and gift registries, and in-home delivery and assembly. The company's website features a variety of resources for customers, including design inspiration, product reviews, and how-to guides.Overall, Crate and Barrel is a popular choice for consumers looking for stylish and high-quality home furnishings and housewares. With a focus on sustainability and a wide range of services and resources, the company is a trusted source for home decor and design.
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June 2023 by ChefLaurent CHEZ RENEE FRENCH BISTROT
Crate and Barrel is a home furnishings and housewares retailer based in the United States. The company was founded in 1962 in Chicago and has since grown to operate over 100 stores in the United States and Canada, as well as an online store.Crate and Barrel offers a wide range of products for the home, including furniture, bedding, lighting, rugs, and decor. The company is known for its modern and contemporary style, with many of its products featuring clean lines and simple designs.One of the unique features of Crate and Barrel is its emphasis on quality and sustainability. The company sources many of its products from environmentally responsible manufacturers and uses eco-friendly materials whenever possible.Crate and Barrel also offers a range of services to its customers, including design consultations, wedding and gift registries, and in-home delivery and assembly. The company's website features a variety of resources for customers, including design inspiration, product reviews, and how-to guides.Overall, Crate and Barrel is a popular choice for consumers looking for stylish and high-quality home furnishings and housewares. With a focus on sustainability and a wide range of services and resources, the company is a trusted source for home decor and design.
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May 2023 by Mark Ozan
Horrible return policy. Costco is so much better. We bought a $600 Espresso machine. Tried it ONE time and the espresso was just really mediocre . We wanted to return it and get a much more expensive one but since we had used it they would not take it back. We really made a mistake as the prices here are much higher than other places but we trusted their reputation. Unfortunately we had been used to Costco and this was our mistake. Never again.
