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July 2025 by Rob Arbaugh
Very nice staff clean store very helpful
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February 2025 by tay lor
Went in there right towards the end of their day. And we had to get some sim cards activated. Tammy was super help and was able to do what apple couldn't in only about 10 mins
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February 2025 by Jesko
According to Google Maps it says it closes at 8 and when I arrive at 7:25 it is already closed, something that bothered me, I wasted my time.
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July 2024 by Abby Buchanan
Worst cricket store in Cincinnati!! Go to ANY other store. I’m ending my Cricket plan ASAP. Computers are down half the time I go there… then got charged extra when I couldn’t pay the bill there due to no computers working. I’ve repeatedly asked to speak to a manager or owner & the workers LIE & say that there isn’t one… & won’t tell me when 1 will be there…then the ridiculous xtra fees all the lack of help from the rude workers there… also hardly ever someone there that speaks English. I have gone here every month for 2 yrs… but NEVER again
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May 2024 by Tamer Odeh
We arrived at the store at 7:54 pm and the door was closed even after we asked the employees to open the door , the girl inside refused and said we are closed ! This is a very bad customer service from a your company. It’s really unacceptable!!!
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April 2024 by Ronaldo Ortiz
employees are very helpful.
I have used cricket all my life I have always had good sign but recently I moved to Forest Park, Cincinnati OH and the signal has been terrible not to be due, at work I can not receive or send messages and calls, while my colleagues from other companies if they have signal, I would not like to change company.
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February 2024 by mac cool
Went to this location for the first time I was invisible. Four staff members on one person. and I couldn't get no service they act like I was not even there. Everyone was Hispanic speaking Spanish. Customer service was really bad
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February 2024 by Nancy Means
Phone was acting up and they fixed it.
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November 2023 by Cassie Saines
I went here to set up a business phone most recently. The employees were prompt and helpful. The person helping me even put my screen protector on for me! That was awesome because I always end up with bubbles when I do it myself.
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July 2023 by Nina Jones
I have been 2 times each time they was very unprofessional, I went in July 23, my phone was having a problem with it, they was rude, unknowledgeable, I left and went to Dixie highway. That's the second time I left I have been a customer for 12 years, she was speaking Spanish I didn't understand her..
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April 2022 by Daniel Webster
The customer service representative James, is a great worker. Very helpful, very knowledgeable, very dedicated to his work! I'd hire this person in a minute.
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April 2022 by Lois Burchfield
Dania was very patient with me and my granddaughter. Recommend a good new phone for me.
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March 2022 by Latoria Henderson
I really learned so much about my phone through the help of Dania!!! I love how she didn't want me to leave the store without understanding how to use it. She was extremely helpful. Her customer service was amazing and professional!! Thanks again Dania?
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October 2021 by Kenneth Disher
They hooked us up and answered all of the questions we had for the money Cricket is fine have never had any problems
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September 2021 by Caryl Mae Valencia
Great customer service!Went in to get a new phone. The staff was a great help in deciding which model best fits my needs. Would definitely go back here to upgrade my phone next time. They definitely made my day great ? keep up the great work ?
