Dillard's at Kenwood Towne Centre in Cincinnati offers a broad selection of merchandise, including clothing, dresses, shoes, handbags, accessories, and cosmetics from national and exclusive brands. Shoppers report very friendly and helpful staff who go out of their way to provide excellent service. Customers describe having the best experience, with associates being kind, patient, and knowledgeable. Staff help find perfect outfits and gowns, offering great styling tips and listening to feedback. The experience is noted as being so positive that customers would do it again. While the service is highly praised, the very friendly and convincing assistance, such as at cosmetic counters, can lead to unintended purchases. Overall, the store is recognized for delivering style and service, leaving shoppers feeling outfitted perfectly and planning to return.
Karan in men’s suits is the best! Definitely will be back.
August 2026
Five star store if they had a home department with china, housewares, and bed & bath. Please consider adding onto the store. The lady that regularly works in Men’s Polo is really nice.
July 2026
We went to the men's big &tall department, Sherrie took excellent care of finding exactly what he was needing! I recommend having her help every time, she made sure to listen and find examples of what we needed!
