Dillard's at Kenwood Towne Centre in Cincinnati offers a broad selection of merchandise, including clothing, dresses, shoes, handbags, accessories, and cosmetics from national and exclusive brands. Shoppers report very friendly and helpful staff who go out of their way to provide excellent service. Customers describe having the best experience, with associates being kind, patient, and knowledgeable. Staff help find perfect outfits and gowns, offering great styling tips and listening to feedback. The experience is noted as being so positive that customers would do it again. While the service is highly praised, the very friendly and convincing assistance, such as at cosmetic counters, can lead to unintended purchases. Overall, the store is recognized for delivering style and service, leaving shoppers feeling outfitted perfectly and planning to return.
Sarah in the Dillard's shoe department is awesome. If you're looking for shoes head there.
March 2026
I recently went to Dillard's to get a suit for an upcoming wedding and was really impressed by the service. Karan in the men's department was super attentive and knowledgeable. He helped me pick out a suit, get it tailored and delivered with plenty of time to spare.
February 2026
Alex in men’s fragrance demonstrates amazing customer service. He’s patient, knowledgeable, and friendly.
