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February 2025 by HDavis
Took my son to the bank on Monday to deposit a check. He is still new to banking and isn't always sure what to do.
He also has Autism so social situations are difficult for him. He was waited on Alfredo. Alfredo helped my son open his account and he remembered him (and me) and was very patient with him and walked him through the process of depositing the check. I really appreciate the level customer service from Alfredo. But in general it seems like the other associates make an effort to know their customers. That's rare these days. Keep up the good work!
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January 2025 by Jerome Johnson
Shout out to Justin my personal banker!
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January 2025 by Brian Kremer
Absolutely awful comprehension of customer service.
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December 2024 by JP
Dogshit. 1/2 atms out of money at 830 am and the one working can’t print receipts. Why is this so hard for them to upkeep
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October 2024 by Ashley Rathor
Absolutely awful. Came in to open an account, teller told me to sit down. Sat there for 40 minutes while they helped everyone that came in after me.
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September 2024 by Skye Wise
Do not recommend this bank to anyone. They are thieves who steal money out of peoples accounts without any reason. Then proceed to hang up on people and refuse to solve any issues and when you call the actual bank a they do is answer then hang up on you
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August 2024 by Justin Macke
This fifth third branch is fantastic. It is always quick, even when it’s super busy. The tellers are all nice and very helpful. I also want to specifically point out the banker Rachel. She is always incredibly helpful and able to help me with any issues. There have been multiple times I have gone to other branches closer to my work for some help with a problem, and I run into difficulty, and she is always able to help me out quickly.
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April 2024 by Kati Whitis
I have been with this bank for many many years. I finally shied away from the third and started going to another bank, but kept one account here came back in here to get some answers for some questions about my account. The first time I came in I was waited on immediately. The second time I came in I was ignored, I waited. People came in after I did, and were taken ahead of me, and Bankers just ignored me thinking about going to another bank after 30 years with fifth third I think I’m done.
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February 2024 by Miss Johnson
Keep your money out of the banks especially this one yo money comes up missing and they want you to despue it and it's their job to protect your money $59.00 dollars came up missing out of my grandsons account and they want me to do their job.who can keep your money better than you I never liked banks anyway people get your money's out of this back the day I went to open it for my grandson a lady came in there about money missing out of her account never again..
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February 2024 by Maureen G
What's happened to Norwood 5/3rd??It's 9:05am and the doors are still locked. Are there new hours today??Oops, guy just showed up at 9:09am and left an older female customer outside in the cold? ..... while he preps to open up??Finally opened the doors at 9:13am.Anything unpredictable could have happened to set the morning off on a late start, but please ensure this isn't a regular occurrence.I know things can happen to cause a delay in getting to work, but if this is a regular occurrence I have 2 things to say:1) being late is DISRESPECTFUL to everyone affected by your tardiness....it starts a domino effect that affects everyone else's day! You are NOT more important than everyone else your tardiness effects!? being so conceited!2) we have a saying in my house...?Early is on time?On time is late?And late is UN-acceptable*Do better Norwood!
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January 2024 by Molly Beerse
I would give this branch 0 stars if it would allow me too. The manager and teller that were working didn't acknowledge me or my husband who were waiting on the banker side for a banker, as not all information should be handled in the teller line. She refused to make eye contact even. After 20 minutes, I entered the teller line to ask for a banker at which point I was rudely told "we are both bankers". Affirming that she didn't acknowledge us while we were waiting. Furthermore after she had added me to my husbands account. She never added my phone number to the profile, and there was a pin that I did not create. This led to issues with customer service when trying to create an online banking profile. I was told I was unable to be verified for the account I had been added too. I would rate this branch 0 stars for terrible customer service!!
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November 2023 by Phillip A.
The bank for 3 years has been harassing me about not making payments on time, which is all false. I have proof from my Credit Union that all payments were made on time. I was never late in the 50+ years that I made mortgage payments to different banks in the 5 States where I lived. This bank needs new leaders who can fix their internal problems.
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April 2023 by Maine Love
Keep your money out of the banks especially this one yo money comes up missing and they want you to despue it and it's their job to protect your money $59.00 dollars came up missing out of my grandsons account and they want me to do their job.who can keep your money better than you I never liked banks anyway people get your money's out of this back the day I went to open it for my grandson a lady came in there about money missing out of her account never again..
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April 2023 by Charmaine Love Jesus (Beautiful)
Keep your money out of the banks especially this one yo money comes up missing and they want you to despue it and it's their job to protect your money $59.00 dollars came up missing out of my grandsons account and they want me to do their job.who can keep your money better than you I never liked banks anyway people get your money's out of this back the day I went to open it for my grandson a lady came in there about money missing out of her account never again..
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March 2023 by Honey “Sugar” Dip
Keep your money out of the banks especially this one yo money comes up missing and they want you to despue it and it's their job to protect your money $59.00 dollars came up missing out of my grandsons account and they want me to do their job.who can keep your money better than you I never liked banks anyway people get your money's out of this back the day I went to open it for my grandson a lady came in there about money missing out of her account never again..
