Hertz Car Rental - Cincinnati - Eastgate HLE

Car Rental
Hours: Hertz Car Rental's Cincinnati - Eastgate HLE location offers a wide selection of vehicles, including luxury and sports cars, SUVs, EVs, vans, and trucks. Customers appreciate the convenient location in a nice, safe area with easy access and quick service. The staff, such as Kayla, are described as professional and helpful, and the prices are better than other nearby rental options. However, some customers have had less positive experiences. One reviewer struggled to reach the company by phone, getting stuck in an endless automated menu system, and was charged unfairly during a weather crisis. They felt Hertz lacked honesty and transparency in resolving the issue. Another customer arrived to find the location was 25 minutes late opening, but they were understanding, and the rental process went smoothly once the store opened, with the company offering a discount without being asked. Overall, the reviews paint a mixed picture. While many customers are satisfied with the selection, prices, and service, communication and consistency issues have left some frustrated. The location seems to work well for repeat customers, but new renters may want to be prepared for potential delays or difficulties reaching the company.

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1. Cincinnati, Ohio