JCPenney
Department StoresHours:
4621 Eastgate Blvd, Cincinnati OH 45245 Hours
About JCPenney
JCPenney, a trusted shopping destination since 1902, offers a wide selection of products in fashion, home decor, beauty, and accessories at its Cincinnati, OH location. Customers appreciate the store's exclusive brands, such as St. John's Bay and Liz Claiborne, which provide comfort and style at affordable prices. Many shoppers have found great bargains, like men's polos that retail for $65 available at about 60% off regularly. Customer service experiences vary at the store. Lydia has been praised for her patience, great personality, and helpfulness during the checkout process. However, some customers have expressed dissatisfaction with another employee, who they found to be impatient. Fatomeh also received positive feedback for her assistance in ordering items not available in-store, showcasing the potential for good customer interactions. Despite these positive notes, there are concerns about the store's condition. Customers have noted that the store appears somewhat empty, with fewer items available and long checkout lines due to limited staff. The escalator was also reported as broken, and overall, the store may need a makeover or new management to enhance the shopping experience. While there are some challenges, JCPenney still offers quality and value for those seeking bargains.
Most Recent Reviews
November 2025
I had a very pleasant shopping experience! The store was neat and clean. The customer service was excellent. The only thing missing was that there were no shopping carts available.
September 2025
Still my favorite department store around. I always find great deals on decent clothes. The staff is always super kind.
September 2025
Glad to see store is stocked well. However they needed more check out station open.
More Comments(69)
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- Cincinnati, Ohio