These reviews highlight the excellent customer service at Jos A. Bank, especially at the Kenwood location. Customers praise staff members like Leni, Bob, Charleeta, Michael, and Mike Jarman for being friendly, knowledgeable, and going above and beyond to help with suits, tuxedos, and accessories. Many appreciate the personalized assistance, whether for weddings, interviews, or sales events. Despite some mixed experiences, the overall impression is that the staff provides great service, making customers feel valued and confident in their purchases. The positive experiences encourage customers to return and recommend the store to others.
Leni was extremely knowledgeable about products, friendly, and gave me 100% plus customer service. I will shop at the Kenwood store in the future. Soely because of the positive experience and service Leni provided.
November 2025
Amazing customer service! Bob was very friendly, knowledgeable, and all around a great person to go to for getting your tuxedo.
November 2025
Had the best experience at this location. Charleeta was so amazing and went above and beyond to help me with our wedding suits.
