PetSmart is a large retailer offering a wide selection of products for many types of pets, along with services like grooming, dog training, boarding, and adoption. Reviews note that the staff is always friendly and willing to help, and prices are considered fair. The experience is sometimes described as very easy and wonderful, with highly recommended adoption services that lead customers to definitely come back. However, experiences with scheduled services like dog grooming can be inconsistent, sometimes resulting in a long wait and poor quality, which is considered a negative experience. A specific concern is that the store layout sometimes places dog adoptions in the kitty area, which prevents cat owners from comfortably bringing their pets to pick toys.
Been going to the Eastgate location since April 2025, had a small issue with his nails and just brought him in today and Mia was wonderful with him and understood our situation. She stopped what she was doing to make sure he was taken care of. Mia was so kind and patient with our Duke!
January 2026
Used the Groomer for my cats nail trim and she was very good
December 2025
Staff always friendly when my pup and I go in. Very helpful and pleasant experience every time we pop in. This my go to PetSmart.
