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January 2024 by Don Hartness
Lisa is a fantastic customer service representative with excellent awareness. She is always on point.John also helped. I guess he was okay, too. :)
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January 2024 by Joe Leo
Easy process, pleasant experience
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January 2024 by Doug Humerickhouse
Easy to rent a truck an affordable
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January 2024 by Aaron Steinkamp
DO NOT RENT AT THIS LOCATION!I would give this location a 0 star if able we were trying to get a uhual down at Dalton location but they didn't have the size truck we needed so they sent us to this location. As soon as we walked in the door the employees were taking calles and payments over speaker phone (breach of personal information) the manager Lisa was stern rude and byast she gave me and my wife an adittude and threatened to call the cops on us if we did not return the uhual and charged us for 100 miles and forced their insurance on us the truck was just on a quater tank. We finished moving and drove the truck and dropped it off after 9. We then woke up to -300 because the manager charged us for damaging the truck and leaving it on empty and in deplorable conditions with is all lies. I hope no one else would be treated like this please be careful out there there are some professional crooks out here swindling people who just need to move their livelihoods.Uhual you need to do better with your management.
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January 2024 by Arienna Leigh
My personal experience was horrible. The manager, Lisa, had a bad attitude from the start. (I'd like to preface that I wasn't even supposed to go to this location but someone "stole" the truck at the Dalton ave location) She talked to me like I was beneath her and had judged me from the start. I don't have a lot of people in my life so it took me a minute to find a reference that wasn't my husband (all my friends work 3rd and were asleep) and she started telling me that was suspicious. She forced me to pay for things SHE was comfortable with like 100 miles (only went 40), her insurance (have my own) and then proceeded to keep telling me she wasn't feeling comfortable giving me the truck. She basically treated me like I was going to steal it. She even said I better return the truck back to the store or we were gonna have problems. Don't bother trying to call if you have a bad experience, customer service was no help and tried to say it was standard. The Dalton location where I normally deal with things would have charged me exactly what I put in for. Not to mention, while I was trying to dispatch my truck she took a phone call while her two other workers just sat there. Bad customer service and a bad way to treat people.
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January 2024 by everett meadows
I had an excellent experience here and would definitely return as they have a large inventory and check and check out smooth
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December 2023 by Victoria Martin
Horrible place! This place is ruining Uhauls name. I will never rent from this place again.
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December 2023 by Crista Lawson
I had a wonderful experience reserving/packing Uboxes at the Gilbert Uhaul location. I lived in the neighborhood without a car, so I must have visited the location at least 6 times to cart a dolly full of boxes and moving supplies home. I'm so thankful I could get all of my moving supplies right around the corner. (Side Note: I highly recommend the brown packing tape -- like a dream for packing!) Everyone was helpful and friendly. Although this isn't the common location for loading, the Gilbert store happily accepted my reservation and ensured my Uboxes were available on moving day. I feel like everyone worked to ensure my move was as smooth as possible. Management went above/beyond to get all the details corrected and send me and my things on my way across the country. I know renting storage containers can be stressful, but my experience overall was very good.My only small complaint was the wait time to have my Uboxes ready for the movers to load. They waited in the parking lot for almost an hour, which I was paying for at a rate of $160/hr. There were some snags with getting my paperwork complete and the location was VERY busy (I'm talking lines to the door) so I understand that the delays were not intentional, but waiting for so long was certainly costly. It would have been great if my containers had been ready a lot sooner to save me some money and my movers some time.Regardless, I am very happy with service and I think this location deserves praise for all the help they provided over the month of my move. And extra special Thank You!!!
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November 2023 by Terence Casey
Great service, friendly employees and clean well serviced equipment. Make sure that the gas tank has been topped off when you get in the vehicle. At todays gas prices getting tagged for 2 or3 extra gallons of gas when you're refilling for turn in, can get costly.
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September 2023 by Jacob Knerr
While there was a mix up with the online scheduling, Lisa & Maya worked with me to set up a different time to get the installation completed. Maya and Harry got the job done quickly and were extremely accommodating and easy to work with!
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September 2023 by Stacey Bowermaster
Our family has used a few different U-Haul locations but Gilbert Ave has been our best experience yet. Lisa was responsive, helpful and friendly. She helped figure out exactly which hitch was needed for our vehicle, ordered it, let us know when it came in, and got it installed in a very timely manner. We would do business here again and we highly recommend it to anyone looking for a good U-Haul in this area.
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September 2023 by Joyce Heitchler
This Gilbert Ave. U-Haul location is great! We use this location to install hitches for veterans that we will be installing vehicle lifts for. Lisa (the GM) is absolutely AMAZING ! She is so accommodating to our veterans and goes out of her way to work around their schedule to get their hitches installed very quickly. She went and picked a hitch up from another location so she could install it for a veteran that was going out of town and needed it to be able to make his trip. Lisa is compassionate, caring, and always follows up when she says she will. We get very positive feedback from the customers we send there (which is a huge reason I always feel very confident referring my customers to the Gilbert Ave. location). I HIGHLY recommend this U-Haul and am very grateful for the wonderful service we and our veterans / customers receive there!
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August 2023 by Sherry M
Reserved ahead of time for 8 a. m. Lots of people in line but was quick and efficient. Definitely recommend!
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July 2023 by Matt Stone
NEVER do business with this location. If you are a UC student trying to move, they will take advantage of you. Kathleen Klosterman is a terrible manager and does anything for money. They will lie and file false damage reports if you don’t purchase the moving insurance. Again, they will take advantage of those who they deem vulnerable. They charged me $500 for what was described as “<2 inch scratch on passenger side door.” LESS THAN A 2 INCH SCRATCH…$500!!!!! I didn’t even rent the truck from this location, I simply returned it there. They had no way of knowing whether the scratch was already there or not, so of course they slapped the damage charge on without any inquiry. I hardly drove the truck and I know for a fact I didn’t do any damage to the vehicle. You have been warned. Do NOT go here, Kathleen Klosterman is a scum bag
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July 2023 by E Morrison
Great experience with renting a cargo trailer. The staff was nice. Explained everything down to the T. The price was fair and way better than those overpriced PODS where they nickel and dime you into the poor house. The trailer did just fine for our 800-mile journey, and checkout was very easy.
