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August 2025 by Yoo Toob
On Saturday, the store closed at 4:55. When I knocked on the door, an employee simply shrugged and walked away. I only needed to drop off one box, so it wasn’t a huge inconvenience, but it was disappointing to see such a lack of customer service and unwillingness to help. Small gestures make a big difference, and this experience left me dissatisfied.
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August 2025 by Anonymous
Curtis was the most helpful today with my shipping experience. I was very frazzled and did not have anything organized the way I should, but he was super kind in working with me to get everything situated. Very nice and willing to answer questions.
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August 2025 by Lawrence Thomas II
👍🏿
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August 2025 by Beatrice Louis
Extremely rude, unpleasant, and unprofessional. Left this poor establishment and went over to the Newport location and was treated extremely well and was served with NO issues! I HIGHLY DO NOT RECOMMEND THE ROOKWOOD LOCATION
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August 2025 by Susan L.
Will NEVER return. Came in 30 minutes before closing and saw one employee with blonde hair in a short ponytail scream at one customer, then berate a young girl until she left visibly embarrassed and upset. The employee who helped me was also curt and dismissive, making it clear customers are treated as a burden here. The toxic, hostile energy in this store was undeniable. Completely unprofessional and downright appalling.
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August 2025 by allison sanzone
Brought in a super heavy window unit to return to Amazon and Curtis was so quick and helpful! Wasn’t even phased with how heavy it was lol the quick parking spots were very convenient
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July 2025 by Christine Stankiewicz
Service was super fast and the staff was so helpful. Curtis was great!
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July 2025 by Grace Berger
Curtis was so friendly and incredibly helpful! Will definitely return
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July 2025 by Hailey Jackson
Curtis provided great service!!!
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July 2025 by Cassie Neary
Curtis was very kind, helpful and patient when I needed help shipping my package!
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July 2025 by Doris Nelson
I receive excellent customer service every time I visit the Rookwood location!
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July 2025 by K.K. Adeniyi
Easy return friendly staff. They very knowledgeable.
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June 2025 by Theria Williams
Very nice kind courteous.
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June 2025 by Gowtham A
High cost. For scanning 1 page they charged 8$. Complete greedy
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June 2025 by Annabell Thomas-Harmon
This store is awesome! I return packages here frequently and it’s always a quick and easy process. The drop-off parking spots right in front make it even more convenient! I also recently needed a notary and Curtis was wonderful. The staff is always friendly and knowledgeable. Highly recommend this UPS store.
