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March 2024 by Daniel Richtand
Stopped in at 4:40 on a Friday, it was closed. Lazy govt employees!
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February 2024 by Becky Otten
Every time I go in here I have a very pleasant experience. Everyone is so friendly and helpful!
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December 2023 by Anna Bowers
Had my package “delivered” 4 times now and it was stolen. The last 3 packages that did arrive and were placed in my buildings package lockers were opened and riffled through. The carriers are stealing and looking through the packages. Happens to everyone in my building
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December 2023 by JAY T
Worst customer service experience. No recent updates. I was told my package was accidentally sorted elsewhere!! No other information. I think they are deliberately trying to lose and keep people packages bc this is the second time this has happened! When I tried to get the tracking number I was told there was so internet service so I went outside and there was still no service. The lady gave me no other options to look up my packet info. Luckily I had a snap shot. If my package is not delivered today I will definitely be having someone investigate that location. The ppl are unapologetic and sheisty as hell. No delivery was even attempted yesterday!!! Unprofessional!!!
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October 2023 by hymcgee710
This is the worst post office, it has the worst customer service, and the worst delivery people. I’ve tried to get someone on the phone for the past THREE DAMN DAYS and they never answer. I had a year’s worth of mail get delivered yesterday and the carrier had no explanation as to where the hell my mail has been for the past year. I’ve complained and been told my mail is just fine, I’ve gone looking for my mail and been told there’s none for me, then all of a sudden yesterday I get mail that dates back to OCTOBER OF 2022! I call to complain and the response of this post office is to claim that my carrier put the mail in a “cluster box” as my location. THERE IS NO DAMN CLUSTER BOX AT THIS LOCATION. I’m so tired of the lies, the lack of service, and the general inability to do a simple job, USPS.
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October 2023 by MR Halley
Went in on a Tuesday and three people were waiting. NO ONE WAS TO BE SEEN. After waiting, a watched a customer sent his package down in a group of other packages on the left side of the counter. Being short on time, I followed suit. I am sorry I did, because now it has been almost two weeks and the package still hasn't arrived. On top of it, they NEVER answer their phone. If you need anything from Customer Service, you are SOL.
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August 2023 by Jazmin Ramsey
John A D works very well under pressure and did a good job using time management to get the customer served efficiently and effectively! Thanks for good service.
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July 2023 by _SAND W
To whoever applying for the passport:Please be aware of the passport agent don’t check the daily duty for anyone who applying for a passport with all documents and appointment and arrival on time all you get is: oh she went for a lunch will be come back at 3.Is she noticed that someone has been made an appointment at 2?Yes.But she still went to the lunch and ignored the responsibility at work?RIDICULOUSNow I gotta drive to the 13mins away USPS because they don’t need an appointment.
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July 2023 by Wils
Have had a fairly good experience with the post office. When I scheduled a pick up and forgot to put it out they knock to ask for it.
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April 2023 by Wendy K.
Just not a friendly or welcoming post office. The service was ok. Fortunately they were not busy so it was as a quick visit.
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March 2023 by Cincinnati Julz
Post Office is just ridiculous. I raced across the neighborhood to get there before 5 pm. Pulled in the parking lot with 7 minutes to spare the doors already locked with the closed sign up! Banging on the door to get in the girl working a snotty and rude
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March 2023 by Erin Schilling
What a joke! Made a 2:30 appointment weeks in advance to get our kids passports renewed. Pulled the kids out of school early and my husband changed his work schedule so we could get it done. Showed up 20 min early and the lady at the counter acted so surprised we were there. She proceeded to tell us that the lady told her that she had canceled our appointment and left 10 min before we got there. No phone call, no email, no text; nothing! Thankfully we were able to race down to the Midcity post office to get it done before my husband had to operate…they were absolutely wonderful! Friends of ours went at 10am the next week and had the same problem. This location should not be allowed to schedule passport renewal appointments and whoever is in charge of doing them needs to be fired. The worst part is there’s apparently no one in charge to talk to about the problem.
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March 2023 by Chris L.
People complain about the US Postal Service a lot. No complaints here, only praise. I mailed a credit card payment on February 28 that was due March 2 (I forgot about it). I just assumed I would have to pay a late fee. The check was recorded on my account today (March 2). Made it from Cincinnati to Texas that quickly! Thank you, thank you! Saved me $35! You folks are awesome!
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February 2023 by Joel Steimle
Do not go here if you are applying for a passport. I paid them to take my passport photo, and then it got rejected and I had to mail in a new one.
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February 2023 by Alexis D.
i had a package say that it was delivered but was not at my front door. On the tracking was told it was dropped at a "mail room/apartment office" but my apartment does not have one. took me hours to finally get through and speak to someone. they put me on hold while they contacted the carrier that dropped my package off. When he took me off hold i was told that the carrier dropped my package off at a completely different building and was told that they were going to pick it up and dropped it off at my address. Was also told that a supervisor would call me with an estimate on when my package would be delivered. That was yesterday... i was not contacted by anyone regarding my package and now it's a day later in which i have spent majority of my day trying to get through to someone to talk about the issue. I have tried all day to get through to someone yet no one seems to want to answer the phones at this location.
