This VITRUM SMOKE SHOP location has closed

Tobacco Shops
Vitrum Smoke Shop is known for having some of the best prices around. The shop is small but quaint and carries everything you need. The staff is generally described as helpful, friendly, unique, and superb, providing outstanding customer service. They are knowledgeable and able to guide and advise customers, offering a crash course for those new to the products. Many reviews highlight the excellent and chill managers, specifically noting a male manager with a beard who is very kind and adept at fixing problems, making customers want to return. However, experiences can vary, as one customer reported a female staff member with blonde hair who gave terrible service, was unhelpful with a product issue, and made the customer feel ignored. While most visits are positive, there was an instance where a product pictured on the website was not actually available in the store. Overall, the business receives high recommendations for its customer service and value.

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1. Cleveland Heights, Ohio