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March 2025 by Steve Tyler
I came for windshield wipers I knew the sizes of. First set of wipers didn't have the adapters to fit the arms. The cashier told me I had the wrong size wipers and argued that point until I dropped it, then sold me another set of wipers without the adapters when I came back in to return the incorrectly sized wiper from the second transaction.
It took three more staff members and 35 minutes to acknowledge and correct the problem I kept repeating: these wipers are missing the adapter for my car.
Update: per the owner response, I reached out to customer service last week. They did not respond.
February update: last month I contacted Auto Zone through their website about this review. A regional manager eventually called me and offered me a $50 gift card for the experience I had at the store. I've gone in twice to pick it up, but the person I'm supposed to speak with wasn't available either time.
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January 2025 by Joey Garvin
Went to 3 different autozones asking for a 2021 Volkswagen windshield wiper replacement. All 3 had the proper windshield wipers in stock but didn’t want to do the work to figure out the adapter connecting the windshield wiper. Went down the street to advance auto parts who laughed and worked with me to easily put on the correct windshield wipers.
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November 2024 by James King
Nice experience as usual but today did not ask for my reward card
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October 2024 by Cameron Salzer
Walked into the store to get a fitting for an oil pressure censor. (1/8 inch to 1/4) to be exact. Got told “I’m just a cashier , ask a grey shirt” asked a grey shirt and he was just as clueless. Go to Napa on Lorain and yeah your paying more but your paying for the knowledge and not imbeciles that work there. In and out at Napa the dude knew exactly what was talking about without “year make and model”
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June 2024 by Alicia Norris
I asked the guy with dread locks to help because my ac not cooling he looked at me like I was slow. Then took me to the freon the most expensive one didn't talk or explain anything and wasn't very helpful I usually get great service but I left was very uncomfortable.
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May 2024 by Ken Tucci
Got right in and I got right out no hassles the price was exactly what it was when I called and they took care of me pronto good job
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May 2024 by Michael Barrett
Great service
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May 2024 by REDЯUM
Only reason I gave two stars is because the red shirt did way more than the manager staring at his phone telling me a ball joint needle isn’t something they carry. The red shirt found the needle but he was ready to let me walk and seems like the roles should be switched
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April 2024 by Israel Quinones
Easy to find what I'm looking for.
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April 2024 by Angie Carson
Love that place they are so nice love it
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March 2024 by Steve Bozsa
There a nice and helpful bunch of folks still true
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March 2024 by R K
Very helpful
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February 2024 by Joseph Pollard
Had the part fast really courteous attitude asked if you needed anything else did not just push you out the door.wil be going for parts there again.
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January 2024 by Adibah Shukri
I pay avery things i need pest customer service
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January 2024 by L Stanna
Very poor Customer service..had paperwork.and refused exchange?? Because they couldn't find info on computer..girl was kind...boy kept repeating..same thing 5 times told me come back...NEVER..Poor Customer Service...
