The Best Western Airport Inn & Suites Cleveland is a hotel that is currently undergoing renovations to improve the property. The rooms are being remodeled, and the new owners are working to fix up the hotel for enhancements. The staff is generally accommodating, although there have been some issues reported with the front desk, such as a less-than-friendly employee and difficulties with getting receipts. The rooms at the hotel are described as decent, with comfortable beds, but in need of some deep cleaning and upgrades. The housekeeping service has been reported as subpar, with issues like a lack of basic amenities like toilet paper and facial tissues. The breakfast offerings have received mixed reviews, with the hot items being described as poor quality, while the overall selection is considered adequate. While the hotel's location near the Cleveland Airport is convenient, with a shuttle service available, there have been some complaints about additional fees for parking. Overall, the hotel seems to be in a transitional period, with the new owners working to improve the property, but still some room for improvement in terms of cleanliness, customer service, and amenities.
Room was very clean and recently upgraded. Staff was excellent. The 2 inch thick old foam postage stamp pillows on the bed were horrible though. Parking is $10/day if leaving car for a trip
January 2026
Great location for staying close to cleveland airport and the stuffs are very friendly
December 2025
It was nothing fancy but it was clean, the bed was comfortable and it was close to the airport.
