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February 2024 by Kaytlin Jensen
I only needed a room for one night, front desk employees were nice but when I got to my room 2 of the lights were out and there was a big fingernail on my floor. I’d say cleaning or upkeeping isn’t their priority.
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February 2024 by Lisa Pressey
The staff was great and the kids loved it The kids got some fun books, we all colored pages for the hotel contest and the candy sales at the front desk made our adventure outing that day more fun. The pool is great and the breakfast is hard to beat we all had fun with the pancake machine.Food & drinks: Huge breakfast and the juice, fruit and hot drinks are available 24/7.
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January 2024 by Ms. TT
This hotel was great. Although there were a few flaws they were quickly overlooked by the quality of care that was shown to us as their guests from the excellent breakfast that included everything that you can think of including all
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January 2024 by Todd U
It’s crazy how amazing the staff were to go out of their way for our children.Thank
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January 2024 by Misti
The room was nice and spacey. Unfortunately, the sheets were stained and the heater was making the room smell smokey. It was in a good location though. It had a pool but we didn't get the opportunity to use it. They have a great checkout time of 12 pm though. We night people were super thrilled about it.
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January 2024 by Shalayia Silvey
Rooms: Rooms were clean and very well put together!
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January 2024 by bruce Harris
i was traveling out of town with a load of Christmas gifts and it was more than I could handle. Joe was the person on duty at the Best Western.He helped me manage the luggage at every turn. He could not have been more helpful. or friendly.He made my Stay a “10”. I will be back!Rooms: clean and comfortableNearby activities: close to airport and restaurants
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January 2024 by Jeffery Downes
Nice Best Western... The door to my was a little sticky.. (door frame)
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December 2023 by Michelle Wells
After a long night at the airport, and our flight then being canceled, I called Joe at Best Western and he sent Eileen straight over with their airport shuttle to pick us up at the airport. When we arrived at the hotel, Joe gave us a great rate on our room! We stayed here last month when we flew out to Puerto Rico. We will definitely choose your best western again!Also, we absolutely loved all the Christmas decorationsFood & drinks: The breakfast offered in the lobby was simple, but good and clean!Noteworthy details: The hotel service went over and above to help us and accommodate us during our travel delays!
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December 2023 by Anthony Maffei
Angelina, Carrie, Eileen, & Joe we’re all incredible people and did their jobs exceptionally well. Our flight was canceled in the middle of the night by frontier airlines, and Frontier did nothing to help us but Best Western reps all stepped up they came and picked us up, gave us a great room. The manager Angelina, front desk Carrie, shuttle driver Eileen & night manager Joe went above and beyond!Rooms: Rooms very updated and clean! Ice machines nearby! Great breakfast with fresh coffee in the mornings. This hotel made me feel like I was at home on Christmas morning at my parents.
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December 2023 by Liz Temko
Thank you so much to the wonderful staff! Our fighting griffins felt appreciated with the sign and gift bags for every team mate! We will definitely stay here the next time we are in the area!
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December 2023 by MAX HOANG
Front desk Angelina was very accommodating and understanding. I came into Cleveland to buy my Tesla to ship back to West Coast, and she made my experience here very enjoyable at this Best Western hotel. The included free breakfast was delicious and fulfilling. They offer basic drinks free of charge. The other females were helpful as well. Kudos to the entire staff.
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November 2023 by Maki K.
Front desk Angelina was very accommodating and understanding. I came into Cleveland to buy my Tesla to ship back to West Coast, and she made my experience here very enjoyable at this Best Western hotel. The included free breakfast was delicious and fulfilling. They offer basic drinks free of charge. The other females were helpful as well. Kudos to the entire staff.
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November 2023 by Joshua B.
I recently stayed here for 4 nights and really had no major complaints at all. Staff was nice and welcoming. They were more than helpful when I needed something. The room was perfectly adequate for under $100 a night. It was conveniently located where I could get to the city in 15 minutes and close to the airport. It was clean and things seemed well taken care of. I would definitely stay here again. The shower was a bit on the tiny side for a big guy and the key card didn't work a few times, but otherwise, everything was fine.
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October 2023 by Char “& Brian” Langlois
The breakfast was pretty good as free breakfasts go. When they say breakfast is 6-9 am they are not joking! Don't be late go by 8.We had only 15 minutes and then they pull all the plugs. Not really but it's shut down tight by 9 am. The room was clean and smelled ok. INCONVENIENT that things needed repair. Ice machine worked on 3rd floor but not 2nd floor. No snack vending machine. You have to go to the front desk and hope they are open to buy from their selection. It's in a safe feeling area by airport. It was not bad all in all.
