The Best Western Airport Inn & Suites Cleveland is a hotel that is currently undergoing renovations to improve the property. The rooms are being remodeled, and the new owners are working to fix up the hotel for enhancements. The staff is generally accommodating, although there have been some issues reported with the front desk, such as a less-than-friendly employee and difficulties with getting receipts. The rooms at the hotel are described as decent, with comfortable beds, but in need of some deep cleaning and upgrades. The housekeeping service has been reported as subpar, with issues like a lack of basic amenities like toilet paper and facial tissues. The breakfast offerings have received mixed reviews, with the hot items being described as poor quality, while the overall selection is considered adequate. While the hotel's location near the Cleveland Airport is convenient, with a shuttle service available, there have been some complaints about additional fees for parking. Overall, the hotel seems to be in a transitional period, with the new owners working to improve the property, but still some room for improvement in terms of cleanliness, customer service, and amenities.
The location is great . The room felt kinda nasty. Mold in the shower. Chair was pretty worn and should be replaced. Just had a dirty feel. It would be a last resort to come back.
May 2026
Great service great shuttle newly remodeled rooms Thank you guys I really appreciate it!
April 2026
There was someone else’s leftover food in the refrigerator in our room when we arrived. After that, we never could look at anything as fully cleaned and the room gave us the ick. Smelled like stale cigarettes and was just sort of blah. Breakfast was great and the front desk staff were friendly.
