Boost Mobile at 4179 Pearl Rd, Cleveland, OH, offers a positive and friendly shopping experience. Customers can find the latest 5G devices and prepaid plans, with a wide selection of phones from Apple, Samsung, Motorola, and more. The staff are knowledgeable and helpful, providing great customer service. Many reviews highlight the friendly and outgoing nature of employees, especially praising a staff member who went above and beyond to fix issues quickly and offer amenities. The manager is also appreciated for being friendly and honest, helping customers select the best plans without upselling. Customers especially value the customer service, which is described as the best in years and delivered with a smile. The store is known for its helpful staff, including courteous employees who assist with phone setup and transfers. While the store staff are very knowledgeable about products and services, they sometimes do not answer the phone. Overall, Boost Mobile provides a welcoming environment with helpful staff dedicated to meeting customer needs.
Saturday 7-12 at around 1.30 I needed a phone because my phone was cracked and damaged. The gentleman (I think his name was Raffi) who helped me was very polite patient and very professional. He helped me pick a good phone and get set up. I would definitely recommend this place especially for the service.
June 2024
Needed to get a new phone and Kelsie didn't steer me wrong. Was very enjoyable to chat with her while we waited for my data on my old phone to transfer to my new. Fantastic experience.
December 2023
Would recommend. The manager is friendly and doesn't try to upsell you for whatever reason, just helps you get the best plan for your needs. Plus, he's got excellent recommendations on restaurants in the area.
