About Goodwill Industries of Greater Cleveland & East Central Ohio
Goodwill Industries of Greater Cleveland & East Central Ohio has served the Northeast Ohio community for over 100 years through its network of 23 stores. The organization uses proceeds from donations and sales to support a wide range of community services, including employment programs for people with disabilities, family strengthening services, and rape crisis programs. Customers appreciate the cleanliness and organization of the stores, with many noting that staff members are friendly, helpful, and often go the extra mile to keep the stores welcoming. One employee is frequently praised for her hard work and dedication to maintaining a tidy and friendly environment. Shoppers enjoy browsing a variety of items, including furniture, home goods, and collectibles like milk glass, often finding good deals. However, some customers have expressed concerns about the pricing, feeling that prices have become too high for used goods, with some items costing more than comparable new items elsewhere. Customers also mention the store policies, such as the discontinued use of color tags in some locations, which has led to mixed opinions. Despite these concerns, many appreciate the organization's efforts to improve store conditions and introduce systems like points-based discounts, which help make shopping more affordable. Overall, the stores are considered a great place for thrifting, supporting community services, and finding unique items, with friendly staff playing a key role in creating a positive shopping experience.
Nice store... But, for being a thrift store, they don't take their own gift cards if they are issued in a different county.... Really don't understand why... It's a PRE-PAID gift card!
June 2026
Gentleman at the donation center came out promptly with a cart and assisted with unloading. This is nice because sometimes, at some donation centers, the assistant doesn't assist or is put out that he has work to do. Not always, but it's been known to happen.
February 2025
I really like this place and have gotten amazing funds. One huge issue I have is that if an item does not have a price on it they won't sell it to you. Have no idea why they cant have a manage cone price item so it can be sold. This has happened to me quite a few times now. Plus I have seen tons of items without a price.
