Reserve Square Apartments is a prominent and well-maintained residence located in downtown Cleveland's Playhouse Square Theater District. The community offers a variety of living options, including studios, one, two, and three-bedroom suites, as well as penthouses, catering to a range of preferences. Residents appreciate the building’s impressive amenities, which include a heated indoor pool, a modern fitness center, and a convenience market, all situated within easy reach of several restaurants. The laundry rooms feature brand-new machines, and the first-floor mall area provides free Wi-Fi along with updated flooring and carpeting, enhancing comfort and convenience.
The staff at Reserve Square is generally praised for their helpfulness and professionalism. The leasing team is described as polite, attentive, and willing to assist residents promptly. One staff member is especially recognized for her friendly and sincere approach, going beyond business to create a welcoming environment. The management team, particularly one dedicated manager, is highlighted for being professional, responsive to maintenance issues, and transparent about leasing and pricing details. Residents also note that security personnel do their best to ensure safety, with staff members making efforts to make residents feel comfortable.
While residents are mostly satisfied with the community, some concerns have arisen regarding utility billing issues. One resident experienced unexplained increases in electricity bills despite minimal usage and reported a lack of clarity from the leasing office about the meters or billing process. Despite these issues, Reserve Square continues to strive for improvements and aims to serve its tenants well, making it a desirable place to live in downtown Cleveland.
Recently we moved to the reserve square apartments, overall the experience was smooth and happy with the service they provide. I would mainly appreciate Jocelyn for her assistace during the entire process.
July 2026
I have found the management team here —specifically Jocelyne and Jerome—to be very professional, approachable, and supportive of tenant needs and requests. Thank you both.
July 2026
I have been staying in Reserve Square for the past 4 years and I must say that Jocelyne and her team members Leon and Caitlin have given customer service and support a new definition. I have always had a fantastic experience working with the leasing office team.
