Staples in Cleveland is a Working and Learning Store providing printing, shipping, technology, and recycling services for small businesses, remote workers, and students. Reviews note the staff is consistently friendly, professional, knowledgeable, and helpful. Specific praise is given to the print center team for being polite and running an efficient operation. However, customers report the store is often out of stock on key shipping items. There are also frequent mentions of being understaffed, leading to long waits at checkout as one person handles multiple services. Despite these inventory and staffing challenges, the customer service experiences are regularly described as great and enjoyable.
Unfortunately, this particular Staples location seems to be having difficulty retaining qualified employees in their technology department. I’ve had different issues with service related to a repair last year on my laptop and this year purchasing a new iPad.
August 2024
This store is consistently out of stock of shipping items like bubble mailers waste of time trying to go here for that. Every customer service experience I've had here has been great so only positive feedback for the team.
June 2024
Very much need more help. Have to wait to even check out because they have only 1 person to handle checkout, returns, recycling and Amazon returns.
