Victra is a Verizon Authorized Retailer in Cleveland offering a full range of wireless devices and accessories. Reviews describe the store consultants and managers as knowledgeable, dedicated, and superb. Customers report receiving wonderful, patient, and efficient service, with staff taking time to help and going above and beyond. Assistance includes resolving billing concerns, helping with technology questions, and handling phone transfers. The experience is noted as a breath of fresh air, leaving customers happy and satisfied. Many state they would come back and definitely recommend this particular store.
Had a problem getting a phone activated. Verizon's website was totally useless. Walked into this shop, and got good service. JA ? was very helpful, and got me up and running, in spite of Verizon's customer "service" rep on the phone.
May 2024
Terrence was VERY knowledgeable about all aspects of getting a new phone as well as the plans in place. Really helped out my mom who can be very technologically impaired. Gave us great service throughout and took time with us. 5/5 would come back
March 2024
Quick and efficient, resolved concerns of my bill, was able to assist in finding the most effective usage for my business account. Addressed additional concerns and assisted me with some fast charging questions.
