Verizon's authorized retailer in Beachwood, OH, Victra, is committed to providing the best possible experience for its customers. The store's knowledgeable and dedicated consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Customers have praised the excellent customer service, with particular mention of employees like Logan and Jordan, who have been described as helpful, patient, and efficient in addressing customer needs. The store's mission is to connect technology to life in a trustworthy, fun, and profitable way, and it has received positive reviews for its ability to resolve issues, such as activating new devices and providing cost-effective solutions for repairs.
Frank was wonderful! It was a very busy day but he was very respectful of everyone’s time and helped with care and efficiency.
March 2026
Great customer service , I wasn’t in the store for hours like other stores . Definitely worth the switch from AT&T!!
January 2026
Not all Verizon stores are created equal. This one is a gem! I walked in this afternoon & immediately got help from Frank who was both knowledgeable and warm. No high pressure tactics. So easy to get the new phone, transfer the data, and get out.
