Huntington Bank offers personal and business banking, wealth management, and services through over 800 branches and many ATMs. Customer experiences at a specific branch vary. Some interactions with staff are noted positively, with tellers described as personable, efficient, polite, and kind, helping to keep lines moving quickly at the drive-thru and window. However, other aspects of service are criticized. The branch lacks a sign-in system for services like notarization, leading to long waits where customers feel unnoticed. In-lobby wait times can sometimes be very long while tellers chat with other clients. One customer felt deeply embarrassed and undervalued when a teller was abruptly pulled away in the middle of a personal conversation about a pet loss, highlighting an inconsistent sense of kindness and customer priority. While some individuals provide wonderful service, the overall efficiency and consistent application of compassionate customer service at this location are seen as needing improvement.
Went to the drive-thru. Responded by a representative as soon as we pulled up. They were very polite and ask if we needed anything else after we made our deposit.
December 2022
I’ve been in line for 15 minutes behind one car. SO slow.
April 2021
Great service when there was a problem with one of my accounts. Thank you for being available and friendly to work with.
