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“I was struggling with my online banking account and Victoria went absolutely above and beyond to make sure I got all the info I needed!! She was super helpful and quick to answer all my questions!”
“I am giving Huntington Bank in Columbiana a five star. They have a great team there, and they are all customer service oriented. I had a problem that was serious. My pay direct deposit didn't come and Tina Guido (Relationship Banker) went out of her way to research and find the problem. The problem was the other bank not Huntington's. While I was there people came just to visit Tina she is so well liked. I am not a big business but she still cared. The other tellers and people in the bank showed compassion too, and helped me get a time slot because she was packed with appointments. I also had some help and coordination with Huntington's customer service and ACH team and they were great to me. I have no complaints honestly. I was so distressed because my pay was sent from another bank and somehow the file was cancelled by that bank by accident. It took persistence and kindness over 6 days to get the other bank to find out what the problem was. Great team at Huntington !! Thank you also for your early pay program too. !!”
“Went to the drive-thru. Responded by a representative as soon as we pulled up. They were very polite and ask if we needed anything else after we made our deposit.”
“Scott Jones is an absolutely amazing mortgage loan officer; anyone in the area looking to buy a house should definitely consult him. Not only was his customer service on point, but he closed our loan 10 days early. We lost our first house due to a bad, slow loan officer, and Scott from Day 1 was quick, responsive and friendly. Thank you, Scott!”
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“Very odd for me to be reviewing a bank, but this specific location deserves it. The manager Becky and her staff went WELL out of their way when they absolutely did not have to. I was dealing with an issue that ended up having nothing to do with PNC, and she volunteered her time to help me work through it.”