-
October 2025 by Chris Eichorn
We had a great experience with Daniel at the AT&T Store in German Village . My daughter and I upgraded our phones and Daniel explained everything and was very helpful.
-
September 2025 by Miss Mel
Jeffery W. Man you’re everything!!!!! We will be back!
-
August 2025 by Keisha Medina
Great, fast service.
-
July 2025 by Clayton Williams
She was very nice. They're really helpful. I will be continuing doing from the service business there.
-
July 2025 by Lauren Moffo
⭐️⭐️⭐️⭐️⭐️ = ALEX
- 0 stars to AT&T
I’ve been a loyal AT&T customer since 2020 and have never missed a payment. But this recent experience has left me extremely disappointed.
It started with a double charge to my account, which I was never reimbursed for. I was told by one rep to “wait” for it to correct itself, while others insisted we somehow owed over $600 for just one month. No one could clearly explain how the charges added up, even though our bill was supposed to be $207 which is already too high. Still, we paid $407 and $237 trying to make things right, and our phones were still shut off.
Despite being promised this would be resolved, both my line and my husband’s line were disconnected. I spent days trying to get clarity and was passed around to different departments.
Thankfully, Alex was the only person who took the time to help. He was able to lower the balance just enough so we could turn our lines back on & mainly so we could call other cell providers and explore switching.
I appreciate Alex’s help, but AT&T’s billing system and customer service left us frustrated, unsupported, and completely let down.
Currently switching to T-Mobile.
-
July 2025 by Eli Garrett
Morgan was an absolute legend, he helped with everything I needed in a timely manner and was extremely patient while everything was transferring and downloading. Highly recommend him for anyone with AT&T service needs!
-
July 2025 by Dan Carter
Hard to get in and out, but the people working here are great!
-
June 2025 by Michele Freeman
My experience was very satisfying. I got the help. I need Alex soft all of my problems. I did the survey. I put the wrong answer for question number one I was very satisfied with his help and I would definitely go to the store again and let him help me out again.
-
June 2025 by Lily Slone
Alex was fast as he could be and with the challenge of multiple people showing up at once. He was cool as a cucumber getting everyone taken cared of. The store could use some more accessories. I couldn’t get a screen protector because they were out. I couldn’t get earbuds because they were out and no otter box cases for my phone I purchased. I’m in construction, so that was an important item to not be able to get that day. But Alex was fabulous. Thanks Alex
-
June 2025 by D Ford
She was very kind, honest and prompt with the best advice when trying to purchase a new phone! She definitely should be a manager by now!! Thanks again, Miss T
-
May 2025 by Barbara Thornton
I purchased a new phone, Josh was professional in helping me decide which phone for my use. He made sure my phone was working correctly. Inapreciste his professional attitude.
-
May 2025 by Thomas Halderman
Very professional, explained everything throughly, made the switch to att as smooth as you could make. Fine young man
-
May 2025 by Karen Conner
Alex was amazing. He was so kind and patient with all of my annoying questions! I hope anyone who visits the store gets him!
-
April 2025 by Amy
Alex was great! Helped me with what I needed.
-
April 2025 by Gregory Trevino
Great customer service and we were in and out without any issues.
