The AT&T Store in Columbus offers phones, tablets, smartwatches, and connected devices from popular brands, along with wireless data plans for every need, including prepaid plans and unlimited data with nationwide 5G service. Customer experiences with the store's staff are frequently positive, with specific employees receiving high praise for being helpful, patient, kind, honest, and prompt. These staff members are noted for providing excellent service, handling challenges efficiently, and offering the best advice, leading customers to express satisfaction and a desire to return.
However, experiences with AT&T's overall customer service and billing systems can be frustrating. Some customers report issues with unexplained high charges, account errors, and being passed between departments without resolution, leading to feelings of being let down and unsupported. Additionally, the store's inventory of accessories like screen protectors, earbuds, and protective cases is sometimes limited, which can inconvenience customers needing items immediately. While individual staff members are often described as fabulous and highly recommended, the broader corporate service experience has prompted some customers to explore switching to other providers.
Tyler was beyond helpful, courteous and professional. I would easily recommend this store solely based on Tyler's service.
October 2026
Erryn was very polite, extremely helpful and Knowledgeable. Thank you Erryn you’re awsome 😊
September 2026
Had a wonderful experience there. The young lady here was very, very helpful. Help me in many, many ways really appreciate your help. My new phone will be arriving soon. Thank you
