The AT&T Store in Columbus offers phones, tablets, smartwatches, and connected devices from popular brands, along with wireless data plans for every need, including prepaid plans and unlimited data with nationwide 5G service. Customer experiences with the store's staff are frequently positive, with specific employees receiving high praise for being helpful, patient, kind, honest, and prompt. These staff members are noted for providing excellent service, handling challenges efficiently, and offering the best advice, leading customers to express satisfaction and a desire to return. However, experiences with AT&T's overall customer service and billing systems can be frustrating. Some customers report issues with unexplained high charges, account errors, and being passed between departments without resolution, leading to feelings of being let down and unsupported. Additionally, the store's inventory of accessories like screen protectors, earbuds, and protective cases is sometimes limited, which can inconvenience customers needing items immediately. While individual staff members are often described as fabulous and highly recommended, the broader corporate service experience has prompted some customers to explore switching to other providers.
Tyler was simply heaven sent!! He was able to get me and my daughter the phones that we wanted and the best deal on our plan!! I would highly suggest this location over any other!! Couldn’t asked for a better experience, Tyler should definitely be promoted!!
June 2026
Tyler was very helpful and we appreciated how he displayed multi-tasking and time Management helping multiple customers at once.
May 2026
Had a great experience at this store. Tyler helped me get two new iPhones quick and easy just like I asked. Best experience I’ve ever had at a cell phone store in my life.
