-
February 2024 by Shannon Wilson
I wouldn’t even rate it 1 star. I recently rented a car and when i got there the offered me car that looked like it had been in an accident, with back end damage and a busted tail light. I received that car and asked for another, i was told to give them 10 minutes. I was then given a white car that was very dirty with the tank not filled up, which was fine. I began traveling and noticed that my phone was picking up an AirTag signal. I then stopped at a gas station to see if I could find the AirTag and I could not. I have the sound plane to find the item when I noticed it playing from under the passenger seat, and it was literally there under the seat under the cloth. It is illegal to track any person or anything with an AirTag. I disposed of the AirTag took pictures and made a report. Upon calling Avis to file a complaint every time I mention tracking device, they transferred me I literally got nowhere on that call. So I figured I’d leave a Google review to maybe get someone’s attention. It gives me human trafficking vibes and doesn’t make me feel safe at all.
-
December 2023 by Juian Valdorioty
Trash place, trash guy attending location, run away from this place, liars!Sorry for any person doing business with this shady joint…
-
July 2023 by J W
Do not rent from this location. They did not have the vehicle we reserved. They only had a mini van and large truck. They said they would not charge us for the upgrade and we had no other options. We finally agreed to the mini van over the truck but then they said they had to clean it. He started cleaning the van but said it was super dirty and asked if we wanted to drive the dirty van to the airport Avis and try and exchange the car so we didn't have to wait for him (He said it would take 30 minutes to clean the vehicle). We had to ask him to call the other location to see if they even had another car. He seemed put out to make the phone call. We drove the dirty van to the airport. The entire situation was just just strange. I've never been asked to drive a dirty rental to another location to get another vehicle. I wish they would have let us know they did not have the car we reserved and didn't even have a clean car at the reserved time. We wasted 2 hours of our trip just trying to get a rental car. Once we got to the airport Avis the staff at the airport were very helpful and got us the reserved car. Drive the distance and use the airport rental center over this location. The downtown location is also filthy. There were spiderwebs everywhere and it looked like it had never been cleaned.
-
June 2023 by Melony Bryant
Do not rent from this Avis location. I picked a car up at 11:10AM and dropped it off at 5:45PM the same day. When they came in the next day, they charged for for additional time over 1 day!!! I typically use the Gahanna location but this one was more convenient for the day. Will never use this Long St location again. They are scammers!! The Gahanna location has amazing customer service and would never do such a thing.
-
June 2022 by Koshin Yusuf
Fantastic service! He even let us get a car after hours! If I’m ever in town, I will rent from them again!
-
July 2021 by Chris H
Unfortunately they gave me a car with a bad rotor, and brakes.
-
July 2021 by Mama Gray
I had pre reservations a month before we was traveling. Called through my hubby job (cooperate) they said we were allowed to use multiable credit cards.Get to Avis the guy was rude, not helpful at all. The only thing he said was you should of called or came by before your vacation.He did not spoil my vacation at all..our family SUV 2009 Kia got us there and home safely. AND WE saved $1300.00!!! Kick rocks rude dude.
-
July 2021 by fhithskymay Wilson
This place is so unprofessional and have no clue what they are doing would not recommend
-
July 2021 by Jemayle Nolen
I reserved a van 3 months in advance...I get there and they tell me they don't have any vans.. Gave me the option on a SUV.. Did not offer me anything for my inconvenience... I will never go back to this particular location... The customer service is horrible and the car had a funny smell...
-
April 2021 by Dwayne Childs
If you need to rent a car go to Avis, you'll be glad you did you'll want to travel the world. ?
-
April 2021 by Derrick Dunn
Deplorable
-
January 2021 by Oleg Nevedrov
Very dirty place. Rented there 3 weekends they never clean the office. I can say the same about their fleet. Out of 3 times I got smoking car twice. Personal played poker face that they cannot smell anything.
-
July 2020 by Donna S.
The front desk people were friendly but other than that, the whole experience was horrible. My phone slid down between the seat and console while driving so when we pull over at a rest area, we slide the seat forward to try and get to it. The phone isn't the only thing we find under the seat, we also find two crack pipes. Yikes!!! Then after I return the car, I realize I had left my cash and lottery tickets (I like to get tickets in each state we pass through) in the car. I call and of course no one found them. I guess I'm stupid to think someone might be honest enough to turn in cash.
-
July 2020 by S C
I ordered a pickup truck days ago for a 1 pm pickup on 7/3. Its 2pm and I am still waiting on the minivan I didn't ask for to be finished getting cleaned because they didn't have any truck and said tough shi*.Turning away ppl with supposed resvs left and right leaving them hanging on the afternoon of a holiday weekend.
-
June 2020 by Keith Hughes
Horrible they don't tell you that you have to use a credit card not bank card before you go there, then if you don't have perfect credit they won't use your debit card place Is a complete joke I went to enterprise and got in the damn car as soon as I got there I paid with my debit card ....cause they are a legitimate company
