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“Gary was the best! Walked in for a minor wheel repair and had my bike fixed in 5 minutes. Super nice guy, replaced a worn part for cheap, and didn’t try to sell any other services/repairs. Clearly just wants the best for his customers. Definitely taking my bike back for its next repair!”
“Michael (the owner) and his son Luke are friendly and knowledgeable. They sold me my son's mountain bike and my mountain bike. They're great to talk to about anything having to do with bicycles. Luke is a great mechanic. They keep their 24 h turnaround time promise - even sometimes being able to take a quick look and fix a minor mechanical issue within minutes or hours.”
“I had a great experience getting my Segway Myon assembled here. I ordered it online to be delivered to the shop, and they had it built and ready the next day. The technician who did the assembly was incredibly knowledgeable and shared a lot of useful info about the bike. John was super friendly and very hands-on, personally checking with the tech to ensure all the tools, charger, and accessories were accounted for. I was so impressed by the service and the atmosphere that I signed up for a 2-year service plan. They’ve definitely earned my business! Thanks again!!”
“I absolutely had a great experience! Everyone was so helpful and kind. If you’re looking for a bike that’s basically new without paying full retail price, this is a fantastic option. It’s been well cared for, stored indoors, and looks and feels fresh out of the shop. Highly recommended for anyone wanting a reliable and stylish ride without the new-bike markup.”
“I took my e-bike to Orbit City for a rear tube replacement. The owner took a bike he was working on off the rack. He placed my bike on the rack and replaced the tube while I waited. The repair price was very fair and the service was excellent . I have found my new bike shop for repairs on our e-bikes.”
“Awesome experience today working with Sam! He was super knowledgeable and taught us all about ebikes along with showing hands as he was explaining. He didn’t pressure us at all which was great. My girlfriend and I ended up each getting an ebike that fits all of our needs, so excited! Thanks again Sam you’re the best. Would recommend Paradise Garage & Sam specifically!”
“This bike shop is a priceless part of the Columbus cycling community. There are many unique and beautiful bikes for sale. Staff is limited so I would recommend getting your service done well before the season starts. Dave has a vast wealth of bike knowledge and specialized tools.”
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“We worked with Taylor Williams, the store manager, to purchase 5 e-bikes.
He was absolutely professional and knowledgeable in every aspect.
He met with all of us, individually and as a group, to choose the exact e-bike to fit our individual needs.
It took over 3 hours to accomplish this, and he was extremely patient with all our questions.
He took care to order the specially requested accessories and to match everyone's bike and color schemes. Some wanted pink bikes and white helmets, others grey bikes and grey helmets, and we needed a dog carrier, which again matched the chosen e-bike.
Taylor delivered the 5 e-bikes to our house personally and reviewed all the functional, storage, and e-charging procedures. He facilitated the set-up in the garage.
He also explained how to keep in contact with him to help with other needs we may have.
The purchasing and the services were exceptional.
Our group will keep in contact with him to purchase a yearly bike clean-up and tune-up.
We are extremely pleased with both the service and the products.
Thank you greatly Taylor!”