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December 2023 by Kamara Henderson
Poor customer service, always on personal calls when you come in. Wait time is always 15 to 20 minutes even when no one is in store. Quote one price over the phone, give another when you arrive. I have come to this location several times and the man is always rude. He sat on the phone today talking about alcoholic beverages when he should have been helping me. I have been a boost customer for years and I'm definitely thinking about switching providers now. This store definitely needs upper management to come in and observe.
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December 2023 by 06Wast Side_CJ
So this is saying I can come in and switch my phone right For free.
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December 2022 by Jimmy Gaffney
Great customer service, Jacob is the man he is always very helpful.
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December 2022 by Arthur Clark
Best biost mobile in Ohio! Thank you Jacob
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July 2022 by Vey A
If you are looking for a great customer service go when Yadira is in the store, she always answers all of your questions and concerns. Remember rude customers don’t get great customer service anywhere you go.
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July 2022 by Michaela Twitty
Hello i went in to this location yesterday to see about the boost up program and i told the gentlemen that was inside i only had a certain amount of money and i was told they you only have high end phones because the other ones that was lower got discontinued and i was ok with that then with out even looking or trying to help he said Walmart has good phones which i thought was kind of rude.
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June 2022 by Leah Beah
I called because I need proof of purchase for my cell phone, I told the person helping me that I can give them whatever information they need to retrieve that and instead he hung up on me. I understand that things have to be done in a safe way that’s why I was reassuring HIM the whole time, if you need me to bring my phone in person or my ID to match the name and card on file whatever! But to hang up instead of truely trying to help…. Is not good customer service. Yes do things the right way, but don’t get afraid to ask a question and hang up in a customers face because u are scared of the reaction. Whatever information you need, I have………. Recommend something different so we can solve the problem….. don’t fold……
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August 2021 by Matia Battle
Very rude customer service reps they don't want to give your account number they tell you that you have to pay for it and they transfer you 2-3 to different reps before hanging up on you terrible customer service they need to be shut down asap don't bother going to this store
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March 2021 by Jaime Aguirre
THIS IS THE BEST BOOST MOBILE STORE !!!Is has great customer assistance
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January 2021 by Grace Jones
Very helpful and knowledgeable, they never laugh at me, especially when it is a user problem, ??? thank you
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July 2020 by natasha cooper
they wouldn't help me find the owner of a phone that I found who lost their phone I tried to return it to their store and they told me there was nothing that they could do so I have someone's phone that they lost that would love to have it back I'm sure but they wouldn't help me
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July 2020 by Jessica A
Rude and understaffed. Asked why the phone coat so much and was talked down too like a child. I just wanted to know whatI was being charged for before I paid. No matter what time you come in here your gonna be waiting 20+ minutes.
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June 2020 by Lamont Underwood
Need to give Covid 19 bill payments
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June 2020 by Robert Huston
Rocky has helped me several times in the store, and I am a older man and sometimes it's hard to understand things. She is super Also the day I was there a customer entered store and was very rude to her, demanding immediate service, cussing also. Rocky handeled that very well. Better than I would of. She is GREAT. THANKS
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May 2020 by Shannon Beardsley
Extremely helpful and fixed the issue I had caused by another store with no problem and where very kind and friendly. I highly recommended them.
