Brighton is a business that consistently provides excellent customer service. The sales associates, such as Asia and Barbara Farling, are praised for their patience, helpfulness, and friendliness in assisting customers. Whether it's resolving issues with tarnished lanyards or helping to find specific jewelry pieces, the staff goes above and beyond to ensure a positive shopping experience. Customers appreciate the classy store atmosphere and the managing partner, Aja Russ, who is described as very helpful. Overall, Brighton is known for its exceptional customer service, making it a business that customers are eager to return to and recommend to others.
The sale's lady's were fantastic to work with. Bought graduation gift and the gal LOVED it and let me know she's getting compliments. ❤️
May 2025
I brought in my tarnished lanyard and was impressed by how quickly and efficiently it was taken care of. The sales associate was friendly, helpful and made sure the lanyard looked perfect before I left. Excellent customer service—I really appreciated the help!
March 2024
What a classy store with very helpful managing partner, Aja Russ. I had purchased a nice Brighton purse at DFW for my wife when returning to Columbus from a conference in Dallas. Unfortunately it didn't work out and we preferred a return and refund, which Aja cheerfully helped with!
