Byers Mazda is a full-service Mazda dealership in Columbus, known for its friendly staff and wide selection of new and used cars, trucks, and SUVs. The team is dedicated to making the car buying process easy and positive, offering great deals and lease options for customers near Columbus and Westerville. Many customers have praised the staff, especially salespeople like Josh, Russell Wilson, and Michael O'Brian, for their helpful, respectful, and patient service. Customers appreciated how smooth and straightforward the car buying experience was, often describing it as seamless, stress-free, and straightforward. The dealership’s team takes the time to understand customers’ needs and helps find the right vehicle at a good deal. However, some experiences have been less positive. One customer described a frustrating visit where a scheduled vehicle inspection was not performed as promised, and the staff's attitude was rude. The customer was disappointed that they were told the car could be inspected but then only received limited checks like tires and wipers, without a proper inspection or test drive. This led to a stressful situation, especially for out-of-town buyers. The dealership’s Parts and Service Director later reached out with an apology and assurances that the incident was being addressed, which was appreciated. Overall, Byers Mazda is known for its friendly, respectful team and quality customer service, with many customers happy with their car purchases. The dealership strives to make every experience positive, though occasional service issues have been noted and are being taken seriously.
John Bechtel did a wonderful job making my experience at Byers Mazda pleasant. He was knowledgeable and helpful, and at no time did I feel pressured or unvalued. He helped me pick the best vehicle for my needs, and made the car buying experience relaxing.
September 2024
Everyone I talked to at Byers were very friendly and respectful. My salesman Michael O'Brian went above and beyond to answer my questions and was very respectful. Thank you all for all your help!
August 2024
Had a great experience buying a new car! Josh was amazing to work with, and took the time to make sure I had everything I needed. Highly recommend!
