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March 2024 by Pat Gibson
Ordered pizza 1 month ago it was folded in half when it arrived ,the manager said she put us in th computer for a refund, that didn't happen .tonight i had a 25 doller order then the driver said he has no change trying to get a 15 doller tip, this place has went really down
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March 2024 by Mark Bidinger
Don't blame to store workers, the corporate office is ruining what was once a great midwest icon. Workers in the field are completely un-empowered, can do nothing but tell you to call corporate. Guess what Corporate only works 8-5 what a joke. Whatever corner office genius decided to use doordash needs fired.
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March 2024 by Connie Crow
This review is regarding Debbie the Manager at the 1-800-Donatos location. She needs to be retrained in Customer Service.
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March 2024 by Timothy Sowards
I live in Parma OH my pizza was over 2 hours late and one of your employees laughed at me when I asked for my money back. I am from Columbus and I love Donatoes. The way I was treated was horrible. My wife even called the store and asked for a Manager and they put the phone down and walked away and left her there over 10minutes.
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March 2024 by Charles Honsinger
We went to the Fairlawn location in Ohio and dine in order a lg Margherita pizza and the new Italian cheese bread, meat balls and 10 wings. Well we never received our meat balls or wings. We were over charged for the Italian cheese bread the advertisement said when you order a lg pizza at 20.49 you would pay 6.00 for the bread instead we were charged 9.08 for the bread
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February 2024 by Dawn Hamm
Oh wow! I live in Bowling Green KY and ordered a large serious meats and mariachi cheese bread from the cave Mill road restaurant on 2/19/24. Waited over an hour and a half for delivery and cold food. My husband ate 2 pieces of cold pizza and I took 3 bites of my slice and it had 2 long dark hairs underneath the cheese. I threw all of it away. What a shame $32 plus tip for food that was not edible ??. Looks like corporate does not care about their responsibilities
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January 2024 by Debbi Waddell
58 minutes for a lukewarm pizza is uncalled for. I understand being busy but when the door dasher has been waiting so you don't have to go anywhere it's ridiculous. I had to cook it myself in my oven. So much for the convenience after working 12 hours. I spent 25 dollars at the Bethal rd store to wait an hour for cold food that I had to reheat. Maybe you need to spend time visiting your stores and getting them up to par.
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January 2024 by Kurt Keyser
I have unsubscribed from your text marketing twice and I am still receiving messages. This is an illegal action.
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December 2023 by StoneCold Landscaping
They refuse to do something about the terrible service at the location on bethel road. The male staff there is the worst, very rude. Especially the one with long unsanitary beard and black hat. His attitude is rotten, and honestly I would be really careful about eating at this location. The nerdy black guy, and white guy with long beard and black hat, are the most sketchy skeptical characters. I watched them drop a guy's pizza in front of me, not remake it. But then smirk and hand it to customer. The new girl and lady manager are fine. I've complained to management there several times. Been eating here for several years. Over the last 6 months, this location has went downhill. I think it's because of the service these 2 don't provide. Please help this location. Changes need to be made!!!!!
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October 2023 by Frank Slane
I ordered chicken boneless wings I got chickens nuggets I got ripped off I called the manager and told him he lied to me
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October 2023 by Sandinielsen5472 Nielsen
I was driving down Memorial drive and a car with your logo and a young guy went BARERLING AS FAST AS ANY RACE CAR I Have EVE SEE GO Tearing DOWN MEMORIAL DR. I AM VERY SURE HE l TAUGHT BY SOMEONE TO TRAVEL THAT FAST . IT IS A Wonder NO One GOT HURT HE IS DANGEROUS AND I HAVE SEEN 6 CARS THAT Pulled Over GOT OUT TO LOOK AT HIS CAR AND THEN HE TOOK OFF Again SoFAST IT WOULD MAKE ANYONE SCARED. HE NEEDS FIRED !!!!!!!!!!!!!!¡
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October 2023 by Dawn Young
The pizza and subs were actually pretty good. My bill was $101 and they were pretty quick and made well. My issue and concern is the lack of customer service. The young lady at the Register was not pleasant at all, appearing angry and borderline rude for no reason. I ordered by phone and went to pick up my order and pay in person. She had absolutely no customer service skills and acted like she was doing me a big favor by taking my payment. It was today,Sunday October 8th around almost noon. They hadn't even been open an hour. I thought maybe it was just with me that the young lady had such a stank demeanor but then I saw her the same way with 2 others as I waited on my order. It appeared to be just 2 Donatos employees visibly there. I didn’t get the name of the young lady at the register but because of her attitude I thought it was funny that when I paid with my card the machine suggested an $18 tip. I was thinking yeah right I’m gonna give an $18 tip to be treated rudely for no reason and watch her be the same with two others. I don’t think so… Then the other employee who made my pizza and subs who identified her self as Britney, an area manager, she said, was even worse than the register young lady. I was opening 1 box of the 4 pizzas to take a look and Britney plopped plates and napkins on top of the other 3 boxes. I said I would like to take a quick look at the pizzas before I leave. Britney appeared annoyed and irritated by me saying that. Then I told Britney that all the pizzas looked very good. Then I told Britney that the young lady at the register was not very good with people and that she was rude to me and 2 others. Britney immediately became very defensive and said the young lady is not rude and perfectly a sweet person who just doesn’t smile and her face just looks blank and stare weirdly. Okaay..lol. I said well is that the 1st look and attitude you’d want customer’s to be exposed to as soon as customers come in here… Britney got loud and obnoxious and was steadily defending the young lady saying she is not rude blah blah blah. I said it didn’t happen to you so how do you know. She said to me you are bobbing your head and all this stuff which I was not and was calm just having a plain conversation and Britney got even more loud and obnoxious and I said ok I see I’m speaking to a brick wall so I will voice my concerns to your corporate office. Britney yelling go ahead I’m Britney, area manager and you’re at 1891 Tamarack Circle. Have a nice day. 3 different people besides myself said these people are terrible here and each group of hire's are getting worse and worse. Can’t wait to call Corporate in the morning. I pray they find capable staff to keep this store going. 24 years in the area and the decline is so disappointing I guess Its been 40 managers and staff I’ve seen come and go and now it seems they put just anybody in that location. I guess they really don’t want to be there today and it really showed.
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October 2023 by Stephanie Agreda
Gps brings you to front door but have to go straight then make a left. Receiving entrance is on around the block. Then follow the arrow, park on the left side of the parking lot and walk to the receiving office which is on the left side right next to the docked trailers. We pump, we all connections. Lift their blue handle when ready to unload, when done place blue handle down.Easy backing. No overnight.
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August 2023 by Chris Schmitter
Company Is Going Down Down Hill. Closed Morse Rd. & Forced Us To Easton & I Get Horrible Food Thats Not Edible. I Talked To Manger & He Was Nice & Said He'd Credit Me A Pizza. I Call Back Last Night & The Lady Treated Me Like I Was Stupid & Refused To Help Me At All. VERY RUDE!
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July 2023 by Philip Whitfield
I ordered my pizza at 9:45 PM and it arrived at 10:30 Pm. The Pizza had obviously been dropped since the whole pizza was stuch to one side of the box. I called at 10:45 PM and they said they would remake it and get it to us ASAP. It is now 11:50 and nothing!Guess we"ll call Papa John's next time!
