Donatos Pizza Home Office receives mixed reviews that highlight significant inconsistencies in both product quality and customer service across different locations. Several reviews from Colorado and Ohio note that franchise locations, particularly in Red Robin restaurants, are not following the correct recipes, leading to poorly made pizzas with incorrect amounts of sauce and pepperoni. This is damaging to the brand's reputation for customers familiar with the authentic Ohio product.
Customer service experiences are frequently described as terrible, horrible, and disappointing. Reports include rude and unpleasant staff, with employees appearing angry and lacking basic customer service skills. One account details an unhelpful area manager who became loud, obnoxious, and defensive when concerns were raised. Other incidents mention employees laughing at customers, ignoring phone calls, and providing service with a stank demeanor. Multiple reviewers observe that the staff seem like they do not want to be there, noting a visible decline over many years with constantly changing management.
However, the core product itself receives positive remarks when made correctly, with the pizza and subs described as actually pretty good, very good, and of the remembered quality and flavor that excites loyal customers. The business also functions efficiently as a logistical hub for receiving, with clear instructions for drivers for easy backing and unloading. Ultimately, while the authentic pizza is cherished, inconsistent execution and persistently poor customer service at various locations present a serious challenge for the business.
New answering service is Madening, Frustrating and I hate it
April 2025
I always loved Donatos pizza with sausage. they had the best sausage. But they changed it and now the sausage has no flavor. need to bring back the real pork sausage
February 2025
10 years of enjoying this Lakewood store, they do listen to customers. I am handicap but they treat me and my family right.
