FedEx Ship Center in Columbus, OH, is a reliable destination for shipping needs, offering packing supplies, boxes, and various FedEx shipping services. Customers can schedule residential deliveries and have shipments held for pickup. The center provides cost-effective expedited, standard, and economy shipping options, with FedEx Ground being faster to more locations than UPS Ground. Reviewers consistently praise the staff for their helpfulness and patience, especially in stressful situations. One customer highlighted the exceptional service from a staff member who assisted during a critical shipment change. Another reviewer commended the manager's impressive handling of a challenging customer situation, demonstrating excellent de-escalation skills. A special mention goes to an employee named Sharida, who played a crucial role in locating lost packages, ensuring that special gifts were delivered just in time for New Year's. While the in-store experience is noted as excellent, some customers expressed frustration with the call center, citing issues with communication and errors. Overall, the FedEx Ship Center is recognized for its great staff and customer service.
I had a crisis to ship something very important & the lady there was so patient with me & my stress level... even when I had to go back in & change everything from 2 day to overnight... she did not make me feel like I was being a nuisance. I would totally drive an hour to do busy here again.
June 2025
Kind staff, efficient shipping options. A little strange to locate, just make sure to drive past the first data center.
December 2024
I would like to say a special thank you to Sharida, who works in this department. Our packages were lost; they were delivered to the location, but this was not noted in the system. These were New Year's gifts! Sharida helped us and found all three packages, saving our New Year. FedEx is lucky to have such employees.
