FedEx Ship Center in Columbus, OH, is a reliable destination for shipping needs, offering packing supplies, boxes, and various FedEx shipping services. Customers can schedule residential deliveries and have shipments held for pickup. The center provides cost-effective expedited, standard, and economy shipping options, with FedEx Ground being faster to more locations than UPS Ground. Reviewers consistently praise the staff for their helpfulness and patience, especially in stressful situations. One customer highlighted the exceptional service from a staff member who assisted during a critical shipment change. Another reviewer commended the manager's impressive handling of a challenging customer situation, demonstrating excellent de-escalation skills. A special mention goes to an employee named Sharida, who played a crucial role in locating lost packages, ensuring that special gifts were delivered just in time for New Year's. While the in-store experience is noted as excellent, some customers expressed frustration with the call center, citing issues with communication and errors. Overall, the FedEx Ship Center is recognized for its great staff and customer service.
