First Merchants Bank in Columbus, OH provides a wide range of financial services, including commercial banking, personal banking, auto loans, treasury management, personal loans, and home mortgage lending. The bank offers online and mobile banking for the convenience of its clients. First Merchants Bank also has ATM-only locations, allowing customers to access their accounts at over 25,000 free ATMs through the MoneyPass network. The bank's staff is known for their knowledgeability and friendliness. Customers have reported positive experiences, with the manager and employees being welcoming and helpful in completing business transactions. One customer, Ben S., was particularly praised for his assistance in managing an account, resolving disputes, and easing the customer's anxiety. However, one customer has had a less positive experience with a specific customer service representative, who was described as rude and inconvenienced when handling the customer's deposit. This representative was noted for his lack of greeting, gratitude, and general customer service skills, which the customer found to be a stark contrast to the typically pleasant experience at the branch.
The manager and the staff were very knowledgeable and friendly. Everyone was welcoming and I felt very confident about the business transactions that were completed.
November 2025
Huge thanks to BEN S!! He took the time to manage my account! Disputes, phone calls, I think I cried once. Ben eased my anxiety, and helped fix my checking account! He is wonderful and so are the other customer service employees that take the 800 calls! Thank you!
June 2020
I called about a problem I had on my account and Nick was extremely helpful, said he would solve my problem and let me know. 10/10 service in my opinion. Would call again lol
