First Merchants Bank in Columbus, OH provides a wide range of financial services, including commercial banking, personal banking, auto loans, treasury management, personal loans, and home mortgage lending. The bank offers online and mobile banking for the convenience of its clients. First Merchants Bank also has ATM-only locations, allowing customers to access their accounts at over 25,000 free ATMs through the MoneyPass network. The bank's staff is known for their knowledgeability and friendliness. Customers have reported positive experiences, with the manager and employees being welcoming and helpful in completing business transactions. One customer, Ben S., was particularly praised for his assistance in managing an account, resolving disputes, and easing the customer's anxiety. However, one customer has had a less positive experience with a specific customer service representative, who was described as rude and inconvenienced when handling the customer's deposit. This representative was noted for his lack of greeting, gratitude, and general customer service skills, which the customer found to be a stark contrast to the typically pleasant experience at the branch.
Went into a first merchants Bank today and I was greeted by one of the customer service representative name shante. I let her know that I wanted to open up a checking account today and she was fast and friendly and she helped me out tremendously thank you for your great service at first merchants Bank.
April 2026
Shante went over and above walking through the issue I was having between multiple banks. She was efficient and took the time to show me how to make it happen myself. Great customer service.
March 2026
Shante helped us today and she was amazing! She was able to help us get all of our documents that we needed. She was organized and even helped me organize! Excellent service and very kind! Thank you shante!
