Galls is a retail store serving Columbus public safety professionals, including police, EMS, firefighters, and security personnel. It carries tactical gear, uniforms, boots, equipment, and offers fitting, alterations, and embroidery. The store is conveniently located just outside downtown for quick access. Many reviews describe it as a great, wonderful store with a nice, well-put-together showroom. The friendly sales staff and employees are consistently noted as nice, extremely helpful, and ready to help, providing 5-star customer service. Staff are praised for going out of their way to ensure customers are properly fitted and orders are correct, timely, and handled with professionalism. This service is seen as a tremendous representation of Galls' mission. However, experiences can vary. One reviewer felt rushed and unwelcomed due to ethnicity, expecting the same treatment for everyone. Another noted that while the ladies are nice, one guy seemed a little on edge or preoccupied. Prices are viewed as okay, not the greatest, but competitive compared to higher prices elsewhere. Despite sometimes being busy, customers report never having a bad experience overall.
