Kroger Pharmacy receives mixed reviews from customers. Some have had a consistently positive experience over many years, noting very compassionate and helpful staff, especially with medication questions. Specific praise is given for long-term employees who provide reliable assistance. However, other visits are described as unpleasant, with common complaints about extremely long lines and very slow service, often due to only one or two checkout lines being open. The drive-thru service is noted as helpful for those with difficulty walking, but its hours are not always reliable. While some recent visits showed improvement with shorter lines and an open drive-thru, the overall service speed remains a frequent concern.
