Kroger is a grocery store that offers a wide range of quality food and household products, including fresh produce, meats, dairy, and home goods. Many customers appreciate the large selection and the presence of friendly employees who provide assistance when needed. However, some shoppers have expressed discomfort with the store's security measures, including armed guards checking receipts, which they feel creates an unwelcoming atmosphere. While there are positive notes about the store's easy checkout process and the absence of long lines, others have reported issues with organization, stock availability, and customer service. Complaints mention cluttered aisles, out-of-stock items, and slow checkout experiences, leading to frustration during shopping trips. Additionally, the store's location has attracted some unhoused individuals, which has impacted the shopping environment for some customers. Despite these mixed reviews, Kroger remains a popular choice for many, especially for those seeking savings on groceries. The store's history reflects its attempts to adapt to changing circumstances, including gentrification efforts and responses to past staff strikes. Overall, Kroger is seen as a convenient option, but experiences can vary significantly based on individual visits.
Great customer service! I forgot a bag and the guy on the phone said I could come in and get the items that were in the left bag free of charge if I went to the customer service desk! When I got there, I was able to replace the lost items free of charge with my receipt!
November 2025
Latabia in the seafood department is very helpful every single time my family and I come to visit the campus location. Even if something has ran out, she's still willing to go to the back and make it happen.
September 2025
If only the millennials working at SELF CHECKOUT spent half as much time looking at their surroundings as they do looking at their phones
