Public Storage in Columbus offers free reservations with no commitment and an online eRental option to move in directly. The location provides the same personal attention given for nearly 50 years. Reviews highlight smooth processes, great customer service, and helpful staff who assist with getting situated, gate codes, and the mobile app. Employees are described as very helpful, nice, personable, upfront, honest, and very hospitable. They help customers choose the correct unit, explain different sizes and policies, and resolve account difficulties. The property and storage area are noted as spotless and clean. The overall experience is easy and fast, leading customers to state they will return and appreciate the service.
I have unfortunately had to receive constant calls due to late payments, completely my fault, but each time Kelly has had to call me concerning my storage unit she has always been pleasant and informative. Despite my gripes with pricing sometimes, the customer service provided by Kelly has been wonderful.
March 2026
Kelly was so nice and helpful!! She is such a Great Asset to your Company!!
January 2026
So far so good. Received my refund for the lock . . . Lady in office was kind and thorough.
