Restaurant Depot is a members-only wholesale cash and carry foodservice supplier. Reviews note that warehouse associates in the cooler, freezer, and dry warehouse are often nice and helpful. Specific staff, like those in receiving, can be very efficient and professional, providing clear communication and fast unloading for drivers. However, experiences at the front end are frequently criticized. Multiple reviews describe cashiers and customer service staff as rude and mean, with long waits and poor attitudes. A common complaint is the loud demand for customers to tape the cashier's name on receipts. There are also reports of inaccurate inventory information, where items shown as available in the computer are not actually in stock. The business is noted for its vast selection and value, but customers suggest improvements like keeping at least two registers open at all times to improve the checkout experience. The service provided by the front-end staff is often contrasted negatively with the more positive interactions in the warehouse areas.
This place used to be really great, my favourite place. Since covid it has dimi ished inservice significantly. Longer lines, less variety. Still got some great deals, but a shadow of its former self.
February 2025
Everything is good, but trolley‘s are not at all good. Couldn’t, I am visiting this place every week since last 1.5 years, but since last few months, I was feeling difficult to pull the trolley, I’ll use at least 4 trolleys every time. Please change the wheels or trolleys.
December 2024
Leaves much to be desired but still they TRY and for that you have to give them credit.
