The Sherwin-Williams Paint Store provides paint and supplies with generally helpful and knowledgeable staff. Multiple reviews highlight great customer service, with sales associates described as super helpful, patient, friendly, professional, and efficient in assisting with color choice, sheen, quantity, and accessories. Staff at various locations have resolved issues for customers, ensuring solutions and making customers feel their business is valued. However, some experiences were not exceptional. Feedback indicates the website can be frustrating, outdated, and confusing, sometimes leading to order and payment issues. On occasion, staff have seemed disgruntled, and there have been isolated incidents where incorrect paint was supplied, requiring multiple visits for resolution. Despite these points, many customers report they will definitely return and highly recommend the store, citing overall decent experiences and continued loyalty after problems were satisfactorily resolved.
Noah was a Rockstar in helping us. Really went above and beyond. :)
April 2024
We needed to paint our living & dining rooms, and the sales associate Ten at the 5th Ave location was super helpful with the color choice, sheen, amount and accessories. Great service - made all the difference. Highly recommend!!!
February 2024
Great customer service at the West Fifth store. Amari was knowledgeable, helpful and very patient! I have been deliberating about the color, quantity and sheen for way too long. Amari helped me finally make a decision! I will definitely be back :)
