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December 2023 by Rick Copley
Fast, friendly, and knowledgeable uhaul service provider.
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December 2023 by Ynot
Straight to the point and friendly folks as well.
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August 2023 by thrailler 1
Very rude old people,
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July 2023 by Patricia Comaduran
Made my moving some furniture very easy.
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May 2023 by Jen Duane
Uncourteous, disorganized staff. Truck was dirty. I had to wait 20 minutes to get started with my 4 hour truck rental. Attempted to remedy the issue with customer service and they were unable to return my call for 3 hours, I had to continue to call their office. It seemed like every other customer renting a truck was also having one issue or another with this truck rental place including not having the correct equipment, equipment failure issues (tail lights not working) or long wait in line. Owner does not care if he keeps you waiting. Your time is irrelevant to and not respected by him. Take your business elsewhere. This place is the worst rental place I’ve ever experienced and you can get a far better deal and equipment elsewhere which is what I should have done.
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May 2023 by Chris Peer
Good people, easy place to do business
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April 2023 by Jen D.
Uncourteous, disorganized staff. Truck was dirty. I had to wait 20 minutes to get started with my 4 hour truck rental. Attempted to remedy the issue with customer service and they were unable to return my call for 3 hours, I had to continue to call their office. It seemed like every other customer renting a truck was also having one issue or another with this truck rental place including not having the correct equipment, equipment failure issues (tail lights not working) or long wait in line. Owner does not care if he keeps you waiting. Your time is irrelevant to and not respected by him. Take your business elsewhere. This place is the worst rental place I've ever experienced and you can get a far better deal and equipment elsewhere which is what I should have done.
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April 2023 by David Ver Hulst
Be cautious renting Uhaul’s from here. I rented a 20’ truck and car transport trailer from here and had a terrible experience. When I arrived to pick up the truck and trailer I was informed that I could only take the truck, and that I had to come back after the truck was loaded, and bring my car so they could load my car on the transport. This was somewhat inconvenient as I was hoping to get my car loaded with my family ahead of time, and not wait until right when I was leaving. But they made it was clear that was policy.So I showed up as I was leaving town to travel several states away, we were loading my vehicle and it bottomed out on the trailer. There were 2 uhaul guys spotting me, the owner of the marathon saw I had bottomed out hard, and instructed me to keep going. I did not, and we went inside to return the trailer. Without provocation the owner started making all sorts of accusations trying to make it my fault, called me a liar about what car I was bringing..all this guy had to do was spot me, not that hard.I Made a claim with uhaul and they contacted me saying they aren’t liable because it’s my job to load the trailer at home…complete opposite of what I was told by this pickup location! I would have gladly done it at home. So now it’s cost me 3x as much to have the car delivered to me, and I still don’t know the damage.
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July 2022 by Casey Schlenker
Great experience! I reserved a pickup truck less than 24 hours in advance, as well as a dolly, and they had both ready when I showed up the next day. Check in was super quick and easy. Truck was new (~4000 miles), cleaner than you would expect, and all you need to pick up a spur of the moment dryer off of FB marketplace. The man checking me in helpfully recommended that I get an appliance dolly instead of a regular one and boy am I glad he did. My poor dryer would've taken a tumble down the basement stairs had he not have convinced me to get an appliance dolly. Overall, great experience, and super friendly workers!
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July 2022 by Me me optimistic
Worst experience ever. I will stock with the actual uhaul place. First I rode past since there's no visible sign notifying that the gas station is the actual uhaul place. Second parking was ridiculous, if parking is what you want to call it. Third the guy was rude and asking him questions was no good since he just walks off while you're trying. Don't expect a paper contract while driving the vehicle and if you ask for one you'd think you committed a sin. Finally he has an idiot driving a van that obviously doesn't know how traffic rules work since he damn near hit me while I was going straight and he was turning but I guess since he saw the color of my son he figured he could do a he pleased definitely wouldn't suggest egos place to an enemy
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April 2022 by Michael Crichton
Rented truck for local move. Staff was friendly and helpful. Was thankful they had a truck for a same day rental.Vehicle was clean.Check out their drinks and snacks, great selection.
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January 2022 by Robert Schoen
They are very customer friendly.
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December 2021 by James Leigh
The gentleman was very rude after I’d just told him I wanted to expect the truck myself before taking responsibility. He stated to me that he’s busy and the truck been expected and I’m the only person who gave him problems today, just because I told him I wanted to expect the truck also! This is a uhaul policy for me to do so, then he stated what if you rented a truck when no one is here, then I’d told him you still expect the truck and send pics to the website before leaving, and he stated to me this how we do business and I told him to keep the truck if you can’t follow uhaul policy! He stated to me I’d wasted his time because he have cars to complete. If I could rate my experience lower I would SMH.
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April 2021 by Firestorm MK2
I had reserved a truck at a different location a week prior to move for the 50$ guaranteed truck. I get there and the guy said they didn't have anything available on my move day. Extremely stressed I called all the local uhauls and these guys had 1 truck left and was only able to use for 3 hours before the next reservation. I picked it up and they were the coolest guys ever and really cared about the situation I was going through. I filled the gas tank and only used it for 2 hours luckily I had 4 professionals helping me move so it didn't take long. I am sincerely thankful for you guys.
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October 2020 by Sarah Colasanti
I made an online reservation for a 20ft truck that was confirmed. A few days before my move, I got a call saying the riverside location would not have that truck, and I would instead have to drive to a different location. When I asked if they could drive the truck there, I was told no. When I asked if they would comp me for the extra miles I would have to drive to pick up from a location farther away, the worker Jaclyn told me of course. and then hung up. When I called the new location to verify they said this wasn't possible and never has been. Shame on this worker to give false promises just to stop a conversation.
