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December 2024 by Vicki Perkins
I reported one of the phones on my account lost or stolen. Mack assisted my brother who took the phone with connecting it in his name without my permission.
After resolving the issue with Verizon's Corporate Fraud department, I stopped in the store to speak with management. I was told a manager would contact me but I have not heard back from them.
I called customer service and they have also asked management to contact me about this issue, and I still have not received a response.
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December 2024 by Joseph Charlton
Phone number listed will not connect you to the store.
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November 2024 by Jim Castrataro
Provide misleading information and promised that they would correct and never did (after 4 follow ups) If I leave Verizon after having the service since 07' it's going to be because of this experience
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June 2024 by Wajahat Khan
Not a good experience
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June 2024 by Mason Keny
Beware of Victra - A Nightmare of Lies and Overcharging!
My experience with Victra has been nothing short of a nightmare. I signed up for a business account with them, enticed by their promises of a great deal. Little did I know, I was about to be ripped off and subjected to months of lies and frustration.
From the very beginning, my bills were astronomically high due to numerous errors made by their manager during the sign-up process. I called relentlessly to rectify these issues, only to be met with more lies and empty promises. They repeatedly assured me that refunds were on the way and that my bill would be adjusted. It’s been 8 months, and nothing has changed. My bill is still outrageously high, and the promised refunds are nowhere to be seen.
To make matters worse, I’m now locked into a 3-year contract with no way out. When I reached out to Verizon directly, I was told they couldn’t help me because I signed up through Victra, a third-party vendor. This means I’m stuck dealing with these scammers with no recourse.
My advice to anyone considering Victra is to stay far, far away. They are deceitful, incompetent, and utterly unreliable. Save yourself the headache and avoid these scammers at all costs!
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June 2024 by Wayne Johnson
Yes the service tech was helpful.
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May 2024 by Shane Strause
I walked into Verizon to help sign into a different account and the gentleman that helped me was Lee he helped me get into a different id and wasn’t rude 5 stars for Lee
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April 2024 by Gary Tate
We had a very complicated issue when we entered the store today. Savannah was able to help us get our phone situation straightened out and got us what we needed.
Thank you for being patient with us!
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April 2024 by Seth C
This is the first helpful Verizon store that I've ever been too. (in fact, this is the only helpful Verizon store that I've ever been to). The techs were friendly and knowledgeable and helped me get my device fixed. Thanks!
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April 2024 by Chris Kelly
Lee was super helpful, very patient and understanding. I lost my phone on a crucial day and he saved me. Even spent extra time on a dumb hitch but got me through it. Many thanks.
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February 2024 by Nate Davis
Very nice and helpful!
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February 2024 by Richard Gould
Savannah was very helpful, I am visionary impaired and have trouble with my hands and she helped me and went above and beyond I definitely recommend this location
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February 2024 by Natalie Roth
Staff was fantastic and helpful every step of the way!
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February 2024 by Yerlin Leyva
Very good, excellent service and speed. Good offers and prices
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December 2023 by D.J. Byrnes
Incompetent from top to bottom
