-
October 2023 by Tia Nimmons
Been calling to get my rent paid for days and have not received a call back, I even sent out emails and my and only one email they responded to. I came up to the office which is very far from me and they was closed. How can I get my papers filled out to pay my rent if nobody is in the office or I don’t get a respond back..
-
May 2023 by Douglas Heizer Jackson
I called to inquire about a couple properties they had listed and it went from 1 person to another on the automated system and nobody ever picked up the phone. I was looking for a home and they obviously didn't care that may be why the office is looking run down.
-
March 2023 by Arre Spears
Have no electricity for over 24 hours. No one is contacting me back. My 2 year old has cancer. And they are ignoring us. The maintenance man cut electric wires when I first moved in. It surged out the house and my surge protector caught on fire, the stove blew and the furnace went out and my personal washer. Now I have partial electricity. We are freezing, can't cook or nothing. Now they are saying I should have called back if no one never showed up and I've called several times. It is documented.
-
October 2022 by Sheryl c
I tried to get a rental but they literally never answer you, after 6 weeks of barely a response I gave up. They don't care.
-
October 2022 by Derek Bliedung
I have been trying to reach my property manager for my rental property for over a week. I have left a message and 2 texts no reply. I am getting little upset.
-
May 2022 by Karen Mann
Overall the house a decent. They do come and fix things when you do a maintenance order. The house needs some upgrades the floors and the bath can use a remodeled. Otherwise everything was cool. I would rent from them again!
-
April 2022 by Brandi Ginn
Not a good experience. Not reliable. They lie. It takes a million years for someone to get back with you. I did not put in a application in fear of my money being taken. I think they take their potential renters as a joke. Push come to shove they need to be reported to attorney General office...it's ridiculous some businesses have no business being in business
-
December 2021 by Rhonda Kirk
they refuse to honor our lease agreement and return my deposit. don't trust this rental company!
-
September 2021 by yon coleman
My husband and I put in an application on a home on August 17, 2021 we have never heard back from anyone. I have called and left more voicemail and emailed more times then I can count. I have even called from different number’s with no response. At this point I just want our money back from our application fee. The house is still listed on their website for rent. I feel like they just took our money. Only use VIP if you want to waste your money and time. Now I will most likely get a phone call or a comment on here from VIP stating that we were denied but how ironic it would be that they would say that after I post this!!! It has been almost a month since we viewed and put the application in.
-
August 2021 by Austin Frank Smith Jr.
Are basement is flooded and we put work orders in June no one has came to fix it it’s September Evers time it rains the basement floods due to a broken window ? in the basement
-
July 2021 by Ashley Graves
My domestic partner and I are wanted to rent for year. We currently own other properties but are using properties as residual/rental income to save for a large home. My partner is established both financially and credit wise. I have been a stay at home for years since my divorce to balance my kids club soccer, gymnastics etc. and teach yoga part time. We are both divorcee’s and have a large blended family. When I applied I noticed on the application it was specific for married couples and I felt that in 2021 a partner is applicable to have space for in the application. It was also a space to add your ex spouse which I found interesting and the cars and license plates of vehicles that would be parked there. But I still moved forward, we found a home in New Albany 5425 Snider Loop which was the perfect fit to keep our kiddos in the same school district and adequate space. We called non stop to get clarity of the application approval and to visit the home. We were deposit ready and completed the necessary steps on our end. We called 100 times. To get inconsistencies that truly felt like discrimination. They were very hard to get in contact with. When we did make contact different people had different answers regarding the property. A women stated no one else had completed the application. Then took the home down the day inquired to rent. Then stated home owner wanted someone with a 700 fico. My score was low, but shouldn’t have been a determining factor due to my partner being the breadwinner and the sufficient credit bearer. After calling and applying and different answers. We were declined due to my fico. We weren’t shown the home. We weren’t given any true customer service or professionalism. Going forward I appreciate the company we work with for our own property. The home was beautiful but we dodged a bullet by dealing with a company that isn’t exuding equity, having their staff on the same accord with inquiry’s or applications, professionalism and such. If you see VIP reality BEWARE.
-
July 2021 by FATMATTA SILLAH
Read the reviews and believe them. They are real. This is the worst renting experience I have ever had. So unprofessional, to get them to answer calls is impossible to have them fix emergency problems is a wish that will never get fulfilled. I should have believed the reviews before signing the lease. Very frustrating!!!!
-
May 2021 by George “DirschOnTheWater” Dirscherl
Had a great experience with your installation and repair division. Dalton was our installer on our floor repair and he was extremely professional, conscientious, and provided us some great great recommendations. Thanks Dalton for your work and excellence this week.
-
April 2021 by Alexus McGill
I’ve been trying to call this company regarding a rental for 2 days now. No call back, no email. I’ve called 3 times each day all hours smh. They have 4 different numbers on various websites all go to voicemail.
-
March 2021 by Toxic Fairy Chelsie
I have rented one of their properties unfortunately for many years now. They never respond to any requests or complaints. They avoid making any repairs and maintenance at all cost. I will NEVER recommend them. They need a rude awakening that as someone who owns a property or many properties. they have responsibilities and obligations just as much as the tenants do. I so glad to be moving after the semester is over. Its disappointing to know they are just as irresponsible as most of their residents.
