Von Maur is highly praised for its exceptional customer service and friendly atmosphere. Customers have consistently reported positive experiences with staff members who go above and beyond to help. One employee, Valerie, was especially helpful in assisting a family find last-minute outfits for a graduation and cruise, making the shopping experience enjoyable and stress-free. Bunny, a staff member with over 10 years of experience, received many compliments for her kindness, dedication, and personalized attention, including calling to find specific items and sending handwritten notes to customers. Kim Cook in the women's shoes department was praised for her patience and helpfulness, making the process of selecting new shoes fun and easy. Jennifer, a staff member in the handbag department, provided outstanding service by helping a customer choose a purse and ensuring a memorable shopping experience. Additionally, an associate helped a customer find an item they struggled to purchase online and even provided contact information for live assistance, highlighting the store’s commitment to personalized service. Overall, customers find Von Maur to be a store where staff are helpful, polite, and genuinely caring, creating a memorable shopping experience that encourages repeat visits.
Love, love, love this store. Amazing deals. Wide selection.
March 2024
Great selection and amazing staff! Exceptional customer service all around the store!
March 2024
We had a pleasant experience with Kim Cook in the women's shoes department as she helped our daughter pick new shoes for work. She was very helpful and patient with us and made something as simple as buying new shoes a fun experience! We will definitely be back to see her for future needs.
