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November 2023 by John Evans
Not sure why the employees took umbrage with my teen daughters and their friends hanging out while my wife and I shopped. Their friends had never been to a Menard's before. After she kicked them out for sitting on the couches, my wife and I left as well. Once I got home, I went to Lowe's online and Amazon.I ended up saving over $300 (from rebate price, not in store) on everything I was going to buy/order that visit by purchasing elsewhere. So, to the female employee who wreaked of smoke and her manager. Thanks! My money and I won't be back.
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October 2023 by Josh
They have a very kind and helpful staff. They seriously have a little bit of everything at this store. They also have better prices and selection than other big box hardware stores in the area, in my experience. I would highly recommend this store for your home improvement needs.
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October 2023 by Mika Rigby-Talahmeh
They don’t care if you’re a half hour late or less, which was my case when returning the carpet cleaning rental; they will charge you again for a whole day. Rented at 12:30p the day before and I returned at 1:15p (it was put in system showing me 1 hour late)That’s a real rip off and I won’t be using them again.I could see if I brought back the machine dirty or damaged then it would be justified. But it’s ridiculous to charge for another day with NO grace period at all, instead of just charging a small fee. When I asked the manager, she raised her eyebrows in a bad attitude manner and said no she can’t do anything for me.I also could see if there was a line of people trying to rent it but it was a Sunday afternoon with no customers. Thanks but no thanks, might as well had kept it one more day.
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September 2023 by 717 Home Solutions Company
Great prices on storm doors, many options. Was happy overall with the selection on supplies at Menards.
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August 2023 by Carl Stout
You lost a $1300 order because you wanna charge a in store service fee. Ya I'm that guy. Canceled my order and went and pulled it myself. Does that money you charge go to the kid who pulled it?
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July 2023 by Devin Nichols
I was told i had a excellent interview and they where moving people around i called for 3 weeks getting told i have the job just to got told no because hr just got back from vacation. Are you hiring or not? If your bot take your hiring sign down and tell HR to actually call people back i am shocked it took 3 weeks to tell me no everytime i called it seemed like i would be hired in a couple days please report HR for there lazy mindset and leading people on. Even the last call felt 50/50 on if i am hired. How many weeks does it take to get hired?
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July 2023 by Paul Khrab
This was an amazing story with a wonderful staff. I go to Menards a lot. I don't go to the second floor. Recently with my friend I did. I was amazed at how accessible the light section is even for wheelchairs. We enjoyed a great time and the team had much patience in assisting with different things. Thank you!
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July 2023 by Mariah Butcher
Great experience!! Jacob in the hardware department is very helpful, respectful, and professional! He’s helped us multiple times with the same issue regarding our power washer we bought that was missing multiple parts.
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June 2023 by Dervish Pasha
I have ordered deck building materials online and I had to deal with this store. Look at the picture for the quality of the lumber. 20% of the composite deck materials were damaged during delivery. I had to talk to a few different managers from building materials department. Each one plays a different style of music and tries to do something different. No coordination, no understanding. 4 months after placing the order, the delivery is still not complete. Terrible treatment and no customer satisfaction in response. How else would Menards bring customers back if they did not hook them with 11% rebate? Funny and sneaky
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June 2023 by Racquel (Rock)
Only my 2nd time at a Menards. Wow. There is so much to look at, after walking in I got stuck in the automotive section for over and hour. It is a bit overwhelming this store. The way the have the cash registers set up is also strange. But I will def be returning. I don’t think I should ever go back with my other half. Could be dangerous for our wallet.
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June 2023 by Brittany Amer
Sarina has the worst customer service and was rude and offered no help. She told me that the product we had wasn’t matched with the correct tag in front of it. I asked for the product with the tagged price and she actually made me walk back to the product. She sent another person to meet me there only to tell me they no longer sell that product and he removed the tag. LOL.
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June 2023 by Anthony C
The one star is only for key cutting. The rest of the store is great. Cut your keys elsewhere. The machine they use is faulty and if it charges you and doesn't cut your keys, the staff will do nothing to help. You instead get routed to a call center with limited hours to try and recoup your $. The staff will literally refuse to help with this situation. The one star is because there is no warning you are about to entrust your credit/debit card info to a questionable third party with zero accountability or help from the store.
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May 2023 by Brett Hoover
Actually better than Home Depot and Lowes. A+ experience.
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May 2023 by Don Michael K.
Recently submitted a rebate form to Menards that took several weeks to get back. Visited Menards on 5/5/23 to redeem rebate form and was advised the document could not be accepted by cashier whom was friendly. Cashier and myself proceeded to speak with I assume manager on duty whom I believe her name was Serena whom was extremely rude. Serena and another floor manager whom was also rude advised I would have to contact Menards again and try to obtain another rebate and drive back to store again. I asked Serena if they could assist to try and resolve and have rebate processed so I would not have to make another trip back. Serena advised they could not assist or process again and made no attempt to have problem resolved. Very poor customer service to customer.
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May 2023 by Hope Marie Sayre
Love this place..Their prices on mostly everything are a few dollars cheaper than Wal-Mart
